Unable to retrieve child resources when trying to connect to blob storage using account name and key

[CBRADSHAW-UK]

Storage Explorer Version

1.38.0(105)

Regression From

No response

Architecture

x64

Storage Explorer Build Number

20250408.1

Platform

All

OS Version

Windows 11

Bug Description

When trying to access Blob Container and click on View All (using account name and key) get an error Unable to Retrieve Child Resources

Steps to Reproduce

1. Launch Azure Storage Explorer
2. Click on Storage Accounts
3. Expand Storage account (account number and key)
4. under Blob Containers click on View All
5. Error Unable to retrieve child resources

ProducerError:{ "name": "RestError", "message": "{"name":"RestError","statusCode":502,"request":{"streamResponseStatusCodes":{},"url":"https://storageprddatagov.blob.core.windows.net/?comp=list&include=metadata","method":"GET","headers":{"_headersMap":{"x-ms-version":{"name":"x-

See attached file for rest of error

azure storage blob container error.txt

Actual Experience

Get error when clicking on Blob Containers - View All

Expected Experience

Should expand and show the containers available

Additional Context

Issue occurs from more than one machine and more than one user

[craxal]

@CBRADSHAW-UK Does the storage account allow connecting via account name and key?

[craxal]

Closing due to inactivity. If this is still an issue, please respond with answeres to the above questions, and we can revisit.