AzureStorageExplorer
AzureStorageExplorer copied to clipboard
Bug after upgrade. Cannot connect to storage resources when signing in to subscription.
Preflight Checklist
- [X] I have installed the latest version of Storage Explorer.
- [X] I have checked existing resources, including the troubleshooting guide and the release notes.
- [X] I have searched for similar issues.
Storage Explorer Version
1.33.1
Regression From
1.32.1
Architecture
x64
Storage Explorer Build Number
20240410.2
Platform
Windows
OS Version
Windows 11 Home
Bug Description
Cannot Connect to Azure Storage Resources:
When I try and Connect to my azure resource subscription, I can see my storage resource but if i try and expand any tables, Blob Container or Queue nodes I get an error dialog saying cannot open child resource. Therefore I cannot see the contents of any my resources
Steps to Reproduce
Launch Storage Explorer
- From Get Started Page click on Connect to Azure Resources
- What kind of Azure resource do you want to connect to? --> Select Azure Subsciption
- Which Azure environment will you use to sign in? Azure radio button is selected
- Click Next
- Enter sign in credentials on new browser window which automatically opens
- Browser window now says I am automatically signed in
- In Azure Storage Explorer I click on Open Explorer button in left side of screen
- I see my storage resource (under Storage Accounts (classic)
- I try and expand Tables node I get following error: Unable to retrieve child resources . Authentication failed.
Actual Experience
Expected Experience
I expect to be able to browse my storage resources when click on a node (such as table node) in the explorer window
Additional Context
No response
@jimboyuk can you confirm that:
- Can you access the tables of the storage account via the Azure Portal, via the same machine? If no, then you likely have a networking or permission error. For those, it would be best to open a support ticket via the Azure Portal.
- If accessing the tables worked via portal, can you check if you have System Proxy enabled? If no can you try enabling it via settings (Settings > search for system proxy > select system proxy in the proxy source dropdown)
- If system proxy didn't help, you can try downloading and installing 1.32.1 (https://github.com/microsoft/AzureStorageExplorer/releases/tag/v1.32.1), and try viewing your tables, in order to confirm that this is really a regression in Storage Explorer version. After doing so, you can go ba
Please let us know how that all goes! Specifically:
- Were you able to access the tables from the same machine via Portal?
- If yes, did enabling system proxy in Storage Explorer help?
- If no, did downgrading to 1.32.1 help?
I can confirm, that the previous version works fine: 1.33.0.
Additionally after upgrading back to 1.33.1, the bug is gone.