Explorer never opens even though i am logged in to Azure and i can add storage resources successfully

[venkaus]

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Preflight Checklist

• [X] I have installed the latest version of Storage Explorer.
• [X] I have checked existing resources, including the troubleshooting guide and the release notes.
• [X] I have searched for similar issues.

Storage Explorer Version

1.26.0

Regression From

1

Architecture

x64

Storage Explorer Build Number

1.26.0

Platform

Windows

OS Version

Windows 10 enterprise

Bug Description

I can log into azure, add new connection, but i cannot view any connection as the explorer does not open even after clicking multiple times.

Steps to Reproduce

Launch storage explorer connect to azure launch Explorer/view azure resources already connected

Actual Experience

I can log into azure, add new connection, but i cannot view any connection as the explorer does not open even after clicking multiple times.

Expected Experience

No response

Additional Context

No response

[venkaus]

When i click on the first icon on the left, nothing happens.

[MRayermannMSFT]

@venkaus when you first start Storage Explorer, if you don't do anything and just leave it, what do you see after ~30 seconds?

Can you describe and if possible share a screenshot?

If you what you see is a blank-area where the tree view is supposed to be can you try following the steps here, but use a number much greater than 30, let's say 180.

Finally, can you please share the specs of your machine? Specifically:

• What CPU?
• How much RAM?
• Are you using a hard drive or a solid state drive?

[JasonYeMSFT]

Closing due to lack of response. If you still use Storage Explorer, please try to bump the timeout parameter as suggested and see if it helps.