Azure-Kinect-Sensor-SDK
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microsoft
Availibility of Kinect DK sensor
Hi,
Thanks for the kinect DK: it's awesome !
I am sorry my question is not related to the SDK but related to the hardware.
The sensor is currently out of stock, do you know when it will become available again ? Is it still restricted to a few countries ?
Thanks
Fab
Azure Kinect DK is currently in short supply due to increased demand and the world-wide consumer electronic components shortage. We expect this to remain the case until early July.
Thanks a lot qm13 !
I am always scared in the discontinuity in production. This is reassuring.
FYI, I am currently using the kinect 2 to create this open source project : https://livemousetracker.org/ It is dedicated to the live 24/7 observation of the animals. It's basically a real time tracker. This was about impossible to do without your sensors. Warm thanks for that.
I hope to switch the Live Mouse Tracker community to the new sensor. I am very much interested by the synchronization between cameras. Once again, great job !
On the website, you will see that the community is also in countries that can't have access to the Azure Kinect DK Hardware (Specifically France). Do you know if the country limitation will still exists in July ?
I think new coming system will need 2 cameras each, and I expect the community to order for about 80 cameras in 2021.
Best
Dear @qm13, Do you have a more precise expected date for when the cameras will be available again? Best
I was just informed by a Microsoft rep that the Kinect DK is now on 6-8 months backorder, meaning Jan-Mar 2022... ooph!
@fig8studio this is not correct. We are seeing delays of 1-2 months depending on the size of the order.
We have moved to a managed sales process with all 5 stores (US, China, Japan, UK, and EU) in "Call to order" with call details. The store sales person will capture your immediate needs and 3 month forecast. This information will be used to assign devices and forecast demand for each SKU. Once devices have been assigned for you immediate needs you will get a call back from the store sales team to place and pay for your order. Your order should be delivered within a week.
@qm13 I really do appreciate that you're shedding light on the situation to the GH community - definitely more so than the MS/Azure site itself. I'm not saying you're wrong (not at all), but I'm confident in what I was told by both a Microsoft rep as well as their 'managed salespeople' (I was ping-ponged between two companies over the course of 4 days). Seriously, I just need 3 of them, and I feel like I'm being vetted for the purchase of ex-military equipment...! My comments are not for the sake of complaining, but for everyone reading this thread. I was able to purchase 1 Kinect DK before they ran out, and I was really impressed by it. But since then, it's been a nightmare to implement into my research due to their unavailability. Instead of waiting for an ever-changing restock date (I was told March/June/July, and now '6-8 months after you're approved'), I genuinely wish I opted for another device. I could have used the past 4 months on code development rather than chasing up a non-existent product. Again, no qualms with you qm13, hopefully others get to read this and see that getting a Kinect DK may (or may not) be so easy.
*Also, I should clarify that I'm operating within the US market. Meaning, my situation may not be relevant for all markets.
**FWIW, I have also been testing my work using Intel RealSense devices. The Kinect DK produces FAR cleaner results, and its body tracking applet is superior to that of Intel. However, and this is a big however, Intel's products are available for immediate shipping. Between the D455 and/or the L515, I've been able to get comparable results for my research purposes (with some data clean up). I've been holding out for the DK as this would save a lot of coding hassle.
@fig8studio this is not correct. We are seeing delays of 1-2 months depending on the size of the order.
We have moved to a managed sales process with all 5 stores (US, China, Japan, UK, and EU) in "Call to order" with call details. The store sales person will capture your immediate needs and 3 month forecast. This information will be used to assign devices and forecast demand for each SKU. Once devices have been assigned for you immediate needs you will get a call back from the store sales team to place and pay for your order. Your order should be delivered within a week.
I just called the 1-800 number on the product page and read them this verbatim, they had no idea what it was in reference to and said they'd been getting calls about it all day.
I am trying to order a quantity in the hundreds and have told the 1-800 sales reps this on multiple occasions. Would love a different number to call! 1-2 months is heartening.
Similar experience with 1-800 number as others. Salesperson did not know any details and simply took my contact info and will notify me when available. We're looking for several dozen devices, but also now going back to re-evaluate Intel 455 which seem to be readily available. The AK was superior in our initial evaluations, but we can not wait 6-8 months for more to become available and will likely have to move on.
All, it is taking longer to roll out the program than initially anticipated. The UK and US stores should be up to speed by early next week with the China, Japan and German stores following a week later (due to content localization requirement). If you are still having problems starting August 1st please reply to this issue and I will look into it.
All, it is taking longer to roll out the program than initially anticipated. The UK and US stores should be up to speed by early next week with the China, Japan and German stores following a week later (due to content localization requirement). If you are still having problems starting August 1st please reply to this issue and I will look into it.
Hello I am trying to purchase just one Kinect Azure and the Microsoft rep just told me they have no idea when they will be back in stock... Any updated information would be amazing
I was told on that sales line that they would be out of stock until October 2022. @qm13 do you you know if the managed sales process still uses the basic sales phone number found on the store page? 1-866-425-4709 (for US)?
From your description it sounded like you guys had been receiving orders throughout this time but I don't see how that's possible via the number above, as they've been consistently telling me they're just out of stock (which is the same info as on the store page). Additionally, ordering hundreds of units in groups of 5-10 is a bit annoying.
@Abzdefgxyj This is not correct. I have passed your comment on to the lead for the US Store. The sales person is supposed to capture how many Kinects you need now and forecast for next 3 months. This info is used in a managed sales process to assign production against needs. Once production is assigned to your need someone from the assisted sales team will reach out to you to place a firm order. It is currently taking 1-2 months to address needs,
@qm13 I saw your previous comments, so I'm greatly encouraged that this is still the case. I'll keep trying this week and next and hopefully will see some success.
@qm13 I'm being told that October is the availability, and that Microsoft can't fill the need in-house for anything larger than 5 units. I've been told to reach out to partnerdirectory to find someone to fill this need.
I don't think the sales people have gotten the memo or that there's a managed sales process yet. Please advise which number to call if that's not the case.
I am just trying to buy 1. Is my only hope to keep visiting the Microsoft page to hope to see them in stock one day?
I’ve spoken to sales twice now and they could not take an order but did collect info for a quote. They promised the quote back in 24 hours - never received anything back either time. On the second call they acknowledged having the prior request and escalated. Still nothing. Will call again today.
@TheShoes this will not work. Azure Kinect DK has been moved to a managed sales process and all stores are set to "Call to Order" @submorphic you should not have been told they will get back to you in 24 hours, please accept my apologies. The process takes time from collecting your interest to buy thru getting a quote. You will not get a quote until we have allocated production against your interest.
@qm13 oh thats a little misleading on the website. should i call this number then 1-866-425-4709 is there even a chance of getting 3 units this month? just wondering if i am going to have to look at a different solution
Yes, please call that number. Small orders like yours are taking between 2-4 weeks to fill.
I’ve spoken to sales twice now and they could not take an order but did collect info for a quote. They promised the quote back in 24 hours - never received anything back either time. On the second call they acknowledged having the prior request and escalated. Still nothing. Will call again today.
Just updating for others. Chatted with agent who found my two prior call logs. They went offline to talk to manager and "backend" team. Came back and said I would have a quote in 3 hrs. Well, it's the next morning and nothing. Will call in again this morning and try one more time. We're looking for a small number asap, but I asked for a quote for 25, and we're planning on 500+ over next 18-24 months if all goes as planned. The very first agent I spoke to weeks ago was in the know....everyone else has been clueless. No one said anything about filling an order in 2-4 weeks - I was told no order were being accepted but they would generate a quote - that's what led us down this path to start with.
I daresay that Microsoft should increase the price of the sensors in order to reduce demand slightly and encourage buyers to only purchase what they need immediately; and to increase the profit margins enough to justify a larger commitment of Microsoft's resources to the project. Change the price from the current $400 to a temporary $550 or $600 - that is much more reasonable than the current Ebay price of $1000.
Just called store again....told nothing available right now in any volume. Again, asked to put in a quote and watch for email - some may be available next month. Sigh.
@qm13 is there any other number i can try. I called the store and they said everything in the next shipment has been spoken for and i have to call back September 30th to try and get an update.
I called 1-866-425-4709 to place an order for 1 unit. They took my contact information, and said they'd reach out in a few days with a quote.
Sure enough, 3 days later I received an email for a quote. But it was just a quote. Simply a .pdf file. I responded saying, yes, I am ready to proceed. 3 days later. Still no reply on that email. Also, the quote email was sent from what appeared to be a contractor by the name of (Arvato Digital Services LLC). This all seems really strange.
I am selling mine in ebay for those that can't wait for $800. Free shipping to Continent of US only. 1st come 1st serve. Will ship priority mail.
https://www.ebay.com/itm/255114864826
@JimCheong - that's a pretty shitty thing to do
It is a pretty shitty thing for you to say. This is purely supply demand Adam Smith modern macroeconomy at work. A shitty thing to do is when people needs it, I am not willing to part with it. It is not like I am hoarding. This is my personal unit for development