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Published 20 hours ago • verified publisher icon microsoft

Sensor not detected upon first boot on Jetson Nano

Open jmicho opened this issue 4 years ago • 26 comments

Describe the bug

The device fails to run on the first try on the Jetson Nano. k4aviewer fails to detect the device.
Kinect is connected to power using the attached DC adapter. Factory cables are used.
After resetting Kinect's power or rebooting Jetson, everything works correctly.

To Reproduce

  1. Connect Kinect to the Jetson Nano (both have to be unplugged from power).
  2. Connect Kinect to power.
  3. Turn on Jetson Nano.
  4. Run k4aviewer (error appears).
  5. Unplug Kinect's power, plug in again.
  6. Run k4aviewer.

Expected behavior

Device runs correctly every time.

Logs

[2020-07-13 14:22:42.453] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (29): depthmcu_t_create(). Created   depthmcu_t 0x55946d99d0
[2020-07-13 14:22:42.453] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usb_cmd_priv.h (101): usbcmd_t_create(). Created   usbcmd_t 0x55946d87e0
[2020-07-13 14:22:42.465] [info] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (343): find_libusb_device(). Container ID found: {cbdf6740-ba76-442e-8086-d58f4dbf9602} 
[2020-07-13 14:22:42.465] [info] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (224): populate_serialnumber(). Serial Number found 000875194512
[2020-07-13 14:22:42.465] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000115, PayloadSize=255
[2020-07-13 14:22:42.480] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/color_mcu/color_mcu.c (41): colormcu_t_create(). Created   colormcu_t 0x55946dbb40
[2020-07-13 14:22:42.480] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usb_cmd_priv.h (101): usbcmd_t_create(). Created   usbcmd_t 0x55946e17a0
[2020-07-13 14:22:42.559] [info] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (343): find_libusb_device(). Container ID found: {cbdf6740-ba76-442e-8086-d58f4dbf9602} 
[2020-07-13 14:22:42.559] [info] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (224): populate_serialnumber(). Serial Number found 000875194512
[2020-07-13 14:22:42.559] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/calibration/calibration.c (47): calibration_t_create(). Created   calibration_t 0x55946dd660
[2020-07-13 14:22:42.559] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=10240
[2020-07-13 14:22:44.560] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (702): usb_cmd_io(). Error calling libusb_bulk_transfer for rx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:44.560] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:44.560] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:44.560] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=15360
[2020-07-13 14:22:46.561] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:46.562] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:46.563] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:46.563] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=20480
[2020-07-13 14:22:48.564] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:48.564] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:48.564] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:48.564] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=25600
[2020-07-13 14:22:50.564] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:50.564] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:50.564] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:50.565] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=30720
[2020-07-13 14:22:52.565] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:52.565] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:52.565] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:52.565] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=35840
[2020-07-13 14:22:54.565] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:54.566] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:54.566] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:54.566] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=40960
[2020-07-13 14:22:56.566] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:56.567] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:56.567] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:56.567] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=46080
[2020-07-13 14:22:58.569] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:22:58.569] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:22:58.570] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:22:58.570] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=51200
[2020-07-13 14:23:00.573] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:23:00.573] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:23:00.573] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:23:00.573] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (653): usb_cmd_io(). XFR: Cmd=00000111, PayloadSize=56320
[2020-07-13 14:23:02.575] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (748): usb_cmd_io(). Error calling libusb_bulk_transfer for initial tx, result:LIBUSB_ERROR_TIMEOUT
[2020-07-13 14:23:02.575] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usbcommand.c (805): usb_cmd_io(usbcmd_handle, cmd, p_cmd_data, cmd_data_size, p_data, data_size, NULL, 0, bytes_read, &cmd_status) returned failure in usb_cmd_read()
[2020-07-13 14:23:02.575] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (412): usb_cmd_read( depthmcu->usb_cmd, DEV_CMD_DEPTH_READ_CALIBRATION_DATA, NULL, 0, (uint8_t *)json, json_size, bytes_read) returned failure in depthmcu_get_extrinsic_calibration()
[2020-07-13 14:23:02.575] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/calibration/calibration.c (47): calibration_t_destroy(). Destroyed calibration_t 0x55946dd660
[2020-07-13 14:23:02.576] [error] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/sdk/k4a.c (158): calibration_create(device->depthmcu, &device->calibration) returned failure in k4a_device_open()
[2020-07-13 14:23:02.576] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usb_cmd_priv.h (101): usbcmd_t_destroy(). Destroyed usbcmd_t 0x55946d87e0
[2020-07-13 14:23:02.576] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/depth_mcu/depth_mcu.c (29): depthmcu_t_destroy(). Destroyed depthmcu_t 0x55946d99d0
[2020-07-13 14:23:02.577] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/usbcommand/usb_cmd_priv.h (101): usbcmd_t_destroy(). Destroyed usbcmd_t 0x55946e17a0
[2020-07-13 14:23:02.577] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/color_mcu/color_mcu.c (41): colormcu_t_destroy(). Destroyed colormcu_t 0x55946dbb40
[2020-07-13 14:23:02.578] [trace] [t=7197] /__w/1/s/extern/Azure-Kinect-Sensor-SDK/src/sdk/k4a.c (53): k4a_device_t_destroy(). Destroyed k4a_device_t 0x55946c33d0

Desktop (please complete the following information):

  • OS with Version: NVida JetPack 4.4-b144 / Ubuntu 18.04.4 LTS
  • SDK Version: 1.4.1
  • Firmware version:
    RGB Sensor Version: 1.6.108 Depth Sensor Version:1.6.79 Mic Array Version: 1.6.14 Sensor Config: 6109.7

jmicho avatar Jul 13 '20 12:07 jmicho