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[com.revolut.revolut] Cannot log in after lougout

Open Cyliann opened this issue 11 months ago • 6 comments

Affected app Name: Revolut Package id: com.revolut.revolut Version: 10.76.1

Describe the bug I accidentally logged out of my revolut app and I have a problem logging back in. Whenever I enter my passcode the app just hangs and does nothing. I'm sure the passcode is correct, as if I try to enter an incorrect passcode it says it is incorrect.

I pass all the verifications steps: phone confirmation, email confirmation, face reignition, ID scan.

To Reproduce

  1. Follow login instructions
  2. Do the 2FA
  • SMS message is chosen and code enetered, there's a loading animation that times out after a couple of minutes
  • Email is chosen and verification link clicked, there's a loading animation that times out after a couple of minutes
  1. You receive an email saying there's a new login from a new device.
  2. Close the app (as it just shows the loading animation)
  3. Open app again. Your accaunt is there
  4. Select it. Eneter passcode. Nothing happens. Times out again.

Expected behavior Proceeds to main screen after successful login.

Screenshots Video

System Android Version: 15 Custom ROM: CalyxOS 6.6.23

microG microG Core version: 0.3.7.250932-18 microG Self-Check results: All ticked except for 'Permission to find accounts on the device' (nothing happens when clicking on it)

Cyliann avatar May 05 '25 07:05 Cyliann

I can't reproduce everything issue (including 2FA loading issue) my environment.

Garry050 avatar May 06 '25 06:05 Garry050

I can't reproduce everything issue (including 2FA loading issue) my environment.

What version of Revolut do you have installed? The icon looks like from an older version.

Cyliann avatar May 06 '25 08:05 Cyliann

I can't reproduce everything issue (including 2FA loading issue) my environment.

What version of Revolut do you have installed? The icon looks like from an older version. it's Icon pack. check splash screen at 1st vid.

version: 10.77.2. newer then yours (not rolled out 10.78 for me)

Garry050 avatar May 06 '25 08:05 Garry050

I can't reproduce everything issue (including 2FA loading issue) my environment.

What version of Revolut do you have installed? The icon looks like from an older version. it's Icon pack. check splash screen at 1st vid.

version: 10.77.2. newer then yours (not rolled out 10.78 for me)

Sadly, 10.77.2 also doesn't work for me

Cyliann avatar May 06 '25 19:05 Cyliann

Are there any other ways I can try to debug it or at least find the root cause?

Cyliann avatar May 08 '25 22:05 Cyliann

Factory reset fixed the problem, but I still don't know what caused it.

Cyliann avatar May 12 '25 13:05 Cyliann