Windows does not recognize custom page sizes

[PetePriority]

Describe the bug I realize this might be a bug that was introduced by an update to Windows, but I'm hoping someone can point me into the right direction to resolve the following issue:

I'm using pappl together with pappl-retrofit to make an embedded printer available as an IPPEverywhere printer. The printer is not a standard desktop printer but prints on a tray onto which different material can be attached. The tray has a custom size (about 280x300mm). I originally specified this size in its PPD which I loaded with the pappl-retrofit printer application.

This worked perfectly fine until I recently tested the printer installation on an up-to-date Windows machine. Instead of showing me the available size of 280x300mm, the only paper sizes I can select are now A4 or letter. I highly suspect this is caused by a recent Windows update, since it used to work 1-2 months before.

I've tried to find a PWG size that is close to our tray size, e.g. na_11x12_11x12in, na_edp_11x14in, na_10x11_10x11in, na_10x13_10x13in, na_10x14_10x14in, na_eur-edp_12x14in, but these are ignored, too. Other page sizes, like tabloid/na_ledger_11x17in however work, but they are too large for my application.

I'm using pappl on version v1.2.1 but the problem still persists on the master branch.

To Reproduce Steps to reproduce the behavior:

1. Create a printer with a custom page size or any of the page sizes mentioned above.
2. Add the printer in an up-to-date Windows (10/11)

Expected behavior

1. The page sizes specified in the PPD are selectable

Actual behavior

1. Only A4/Letter is shown as available paper sizes. If there is a recognized paper size, like tabloid, in the PPD, then only the recognized sizes are shown.

Logs log-driver-setup.txt log-win-installation.txt ppd-excerpt.txt

Screenshots

[michaelrsweet]

@PetePriority This is a known issue, however MS is testing a fix.

What versions of Windows did you test with?

[PetePriority]

I can reproduce this on

• Windows 10 Pro, 21H2, 19044.1766
• Windows 11 Enterprise Evaluation, 21H2, 22000.795

I was just browsing the Feedback Hub and found an issue mentioning Update KB5015807 causing (unrelated) problems.

I can confirm that uninstalling this update fixes my problem on Windows 10. On Windows 11 I can't find this particular update.

[michaelrsweet]

This may be fixed starting in Windows 11 build 25124, need to test.

[PetePriority]

I can confirm this is fixed in

Edition	Windows 11 Pro Insider Preview
Version	22H2
Installed on	‎09/‎10/‎2022
OS build	25217.1000
Experience	Windows Feature Experience Pack 1000.25217.1000.0

Thank you!

[michaelrsweet]

Awesome, thanks for testing and confirming!