hp-printer-app icon indicating copy to clipboard operation
hp-printer-app copied to clipboard
verified publisher icon michaelrsweet

HP LaserJet 3020 - Unsupported raster data seen.

Open rapcore2 opened this issue 9 months ago • 2 comments

Describe the bug Can't print on HP LaserJet 3020 (USB). Error in log file: Unsupported raster data seen.

To Reproduce Steps to reproduce the behavior:

  1. Compile from source on raspberry pi 3, standard configure, make, make install.
  2. Modified systemd unit to have log in file ExecStart=hp-printer-app server -o log-file=/var/log/hp-printer-app.log -o log-level=warn
  3. Add printer in GUI
  4. Print document
  5. Error in Jobs Status - Aborted at xx:xx:xx

Expected behavior Printing

Screenshots https://imgur.com/a/3CzFQhX

System Information: Hardware: Raspberry Pi 3 Model B Rev 1.2

Distributor ID: Debian Description: Debian GNU/Linux 12 (bookworm) Release: 12 Codename: bookworm

Additional context Tried drivers. (HP Laserjest Series / Generic PCL5 )

** Debug log** hp3020_debug.log

rapcore2 avatar Jul 08 '25 12:07 rapcore2

The CUPS spooler is sending sRGB data to a monochrome printer... Can you attach the PPD file for the CUPS queue?

michaelrsweet avatar Jul 09 '25 14:07 michaelrsweet

I forgot to mention that I'm using Ubuntu 24.04. The printer is detected automatically through the Ubuntu Printers menu. I haven't made any additional configuration. Should I install the printer in a different way on my PC? I don't use CUPS on my printing server, just the standalone hp-printer-app (should I ?). Let me know if you need more information.

rapcore2 avatar Jul 10 '25 06:07 rapcore2