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Published 20 hours ago • verified publisher icon melicertes

RT/RTIR creating comments on incident

Open rommelfs opened this issue 5 years ago • 7 comments

when adding a comment to an incident ticket, it is not displayed in the ticket afterwards. It is also not synchronized

rommelfs avatar Jun 05 '19 13:06 rommelfs

Has already been reported 2019-03-13 to capgemini during a training session.

ghost avatar Jun 06 '19 07:06 ghost

You mean comment in the History entries?

majidsalehighamsari avatar Jun 11 '19 09:06 majidsalehighamsari

I mean the transactions called 'Comment'.

rommelfs avatar Jun 11 '19 09:06 rommelfs

This is correct. Must be fixed in next release.

majidsalehighamsari avatar Jun 11 '19 09:06 majidsalehighamsari

Fixed.

majidsalehighamsari avatar Jul 11 '19 13:07 majidsalehighamsari

part of v4.2.1

intrasoft-rmalik avatar Jul 30 '19 08:07 intrasoft-rmalik

Still not fixed in the latest version

rommelfs avatar Oct 04 '19 13:10 rommelfs