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Published 20 hours ago • verified publisher icon meganz

App hangs / loads indefinitely when launched from files

Open dusrdev opened this issue 3 years ago • 1 comments

General Information

Screen recording showing the issue

  • MEGA Version: 5.16.1

  • iOS Version(s): iPad OS 14.6

  • Devices/Simulators: iPad Pro 2021

  • Reproducible? (Yes/No): Yes

What happened?

When trying to launch the app from files, to import from the cloud, sometimes the app loads and then hangs, it gets stuck like that. The screen recording shows it perfectly. You can also see that I lowered the status bar panel and the app lost focus and started reloading, at the end of which it was stuck again...

What did you expect to happen?

That the app won't get stuck, obviously...

dusrdev avatar Jun 19 '21 13:06 dusrdev

Hello, Please update your app version to latest (7.10.1) and try it again. If the issue persist: Please restarting your device. Does the load/hang only happen when you launch it from files? Can you access your MEGA account w/o any issues from mobile app and from web browser?

angelds-mega avatar May 26 '22 01:05 angelds-mega