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Published 20 hours ago • verified publisher icon meganz

Image loading is slow when there are a large number of images in offline mode

Open tackme31 opened this issue 2 years ago • 9 comments

General Information

  • MEGA Version: 6.6 (433)

  • OS Version(s): Android 12

  • Devices/Simulators: Pixel 5

  • Reproducible? (Yes/No): Yes

What happened?

A large number of image files in the same hierarchy in Offline mode slows down image loading.

how to reproduce

  1. Upload about 150 image files on the same level of a folder.
  2. Check "Available Offline" for all those images.
  3. Open one of the downloaded images in offline mode

On my device it took 8 seconds to open the image.

What did you expect to happen?

The image can be opened instantly.

tackme31 avatar Apr 21 '22 06:04 tackme31

Hi, we have already fixed this issue in v6.7 which will be available in the following days. Please check it again once you receive that update. Thanks.

javiergm1983 avatar Apr 21 '22 08:04 javiergm1983

Hi @tackme31 we have started today the live roll out of the v6.7 which contains a fix for your issue. Please, could you confirm here that the issue is solved when you receive that update? Thanks.

javiergm1983 avatar Apr 25 '22 10:04 javiergm1983

Thank you for your kind support. I will respond again as soon as I confirm.

tackme31 avatar Apr 25 '22 10:04 tackme31

Hi. I have received the latest update, but this issue does not seem to have been resolved. To confirm, I tried the following steps.

  • Delete the cache and then preview the image and it still takes long time (35sec / 280images).
  • Preview again the same image (with cache) and it does not affect loading time.
  • Preview an image in a folder with fewer images, the image is loaded quickly.

Thank you.

tackme31 avatar May 01 '22 11:05 tackme31

@Gnzlt please could you take a look? Thanks.

javiergm1983 avatar May 03 '22 08:05 javiergm1983

Hi @tackme31, a new approach has been included in the v6.9, so I hope it finally solves your problem. Please let us to know once you receive that update. Thanks.

javiergm1983 avatar May 20 '22 07:05 javiergm1983

@javiergm1983 Sorry for the delay in replying. I received version 6.10 and rechecked this issue, but it has not been resolved. Below is the version information at the time of confirmation.

  • App version: 6.10.1
  • Android version: 12

For reference, the time taken to load is listed below. It appears to be roughly proportional to the number of files.

  • 67 images / 13sec.
  • 100 images / 21 sec.
  • 300 images / 66 sec.

If there is any operation you would like me to try or any information you need, please let me know. Thank you.

tackme31 avatar Jul 05 '22 07:07 tackme31

Hi @tackme31, could you please confirm that it still happens after the first load when offline images are cached? Thanks

Gnzlt avatar Jul 05 '22 08:07 Gnzlt

@Gnzlt I confirmed that there was no change in loading time before and after caching. I then tried with the cache removed from the settings just to be sure, but the result was the same.

tackme31 avatar Jul 05 '22 09:07 tackme31