Crash when viewing photos

[Thewisem]

logKarere.txt logSDK.txt

General Information

• MEGA Version:

• 4.1.3

• OS Version(s): 7.1.1 Nougat

• Devices/Simulators: Samsung Galaxy Tab A

• Reproducible? (Yes/No): Yes

What happened?

... While viewing a large amount of photos in a file, it crashed

What did you expect to happen?

... Not crashing

[javiergm1983]

Hi @Thewisem I cannot see any crash trace into your log files. Take into account that you have to enable logs and then reproduce the issue to allow us to see what is the crash.

Maybe it is not a crash and is an ANR, so for that reason no crash appears in the logs. Would be good if you could provide us a screenrecording. Thanks.

[Thewisem]

I was busy editing my photos private info

[Thewisem]

Ok As you see in the video, I am constantly doing commands. But it isn't responding. It is jittery. And at the last moment that huge pause was me opening an unloaded video. Since it wasn't maximizing, I was trying to scroll upwards. And the closing at the end wasn't me. The app closed itself

[Thewisem]

Sorry maximizing unloaded photo

[Thewisem]

Ok here https://mega.nz/file/7t02XZSK#dxSKF_JUWbH2R04XZdGUSniRLAJeCnen4qfk3lj3tkg

[Thewisem]

By the way, it is happening in the new update as well

[Thewisem]

logSDK.txt logKarere.txt

[Thewisem]

Sooooooooooo any fix?

[javiergm1983]

The logs still do not contain any trace of a crash and the blurred video does not help much to see anything of the possible cause. I still think it's some kind of ANR but we don't see any trace in the logs. We will try to investigate a bit more.

[Thewisem]

07-12 15:47:49.034 I/sf_frame_dur( 289): [mega.privacy.android.app/mega.privacy.android.app.lollipop.LoginActivityLollipop,93,4,1,1,0,0,1] 07-12 15:47:49.061 I/power_partial_wake_state( 2215): [9302,launch] 07-12 15:47:49.063 I/am_destroy_activity( 2215): [0,46875655,11978,mega.privacy.android.app/.lollipop.LoginActivityLollipop,finish-imm] 07-12 15:47:49.063 I/am_destroy_activity( 2215): [0,8887365,11978,mega.privacy.android.app/.lollipop.ManagerActivityLollipop,finish-imm] 07-12 15:47:49.064 I/am_stop_activity( 2215): [0,263149458,com.teslacoilsw.launcher/.NovaLauncher] 07-12 15:47:49.077 I/am_on_stop_called( 6842): [0,mega.privacy.android.app.lollipop.LoginActivityLollipop,destroy] 07-12 15:47:49.083 I/am_on_stop_called( 6062): [0,com.teslacoilsw.launcher.NovaLauncher,handleStopActivity] 07-12 15:47:49.115 I/sf_frame_dur( 289): [com.teslacoilsw.launcher/com.teslacoilsw.launcher.NovaLauncher,83,3,0,2,1,1,0] 07-12 15:47:49.823 I/power_partial_wake_state( 2215): [3002,AudioMix] 07-12 15:47:49.824 I/power_partial_wake_state( 2215): [3004,AudioMix] 07-12 15:47:52.008 I/content_query_sample( 5791): contents_sample_state: [ contacts(8) data(52) accounts({vnd.sec.contact.phone (1)=8, com.whatsapp (16)=7}) accounts deleted({}) calls([]) countryIso(SA) userId(10) ] 07-12 15:47:52.008 I/content_query_sample( 5791): contents_sample_state: [ agr({[1]=1, [1 ,16]=7}) ] 07-12 15:47:52.008 I/content_query_sample( 5791): contents_sample_state: [ actCnt({}) ] 07-12 15:47:52.609 I/menu_item_selected( 6842): [0,Thumbnail view] 07-12 15:48:00.120 I/power_partial_wake_state( 2215): [118,alarm] 07-12 15:48:00.284 I/am_pss ( 2215): [6842,10648,mega.privacy.android.app,176447488,155840512,103424] 07-12 15:48:05.974 I/power_partial_wake_state( 2215): [13,alarm] 07-12 15:48:10.124 I/power_partial_wake_state( 2215): [30011,fiid-sync] 07-12 15:48:16.997 I/free_storage_changed( 2215): 801259520 07-12 15:48:19.050 I/power_partial_wake_state( 2215): [30149,Mega::PsaWakelockTag] 07-12 15:48:36.159 I/am_pss ( 2215): [6062,10193,com.teslacoilsw.launcher,48453632,45760512,106496] 07-12 15:48:36.214 I/am_pss ( 2215): [5403,10017,com.google.android.packageinstaller,8035328,6393856,111616] 07-12 15:48:36.266 I/am_pss ( 2215): [6809,10001,com.android.defcontainer,2973696,2220032,140288] 07-12 15:48:37.373 I/power_partial_wake_state( 2215): [30011,fiid-sync] 07-12 15:48:40.383 I/power_partial_wake_state( 2215): [257,fiid-sync] 07-12 15:48:45.570 I/am_anr ( 2215): [0,6842,mega.privacy.android.app,948452932,Input dispatching timed out (Waiting to send non-key event because the touched window has not finished processing certain input events that were delivered to it over 500.0ms ago. Wait queue length: 65. Wait queue head age: 20503.9ms.)] 07-12 15:48:52.109 I/content_query_sample( 5791): contents_sample_state: [ contacts(8) data(52) accounts({vnd.sec.contact.phone (1)=8, com.whatsapp (16)=7}) accounts deleted({}) calls([]) countryIso(SA) userId(10) ] 07-12 15:48:52.109 I/content_query_sample( 5791): contents_sample_state: [ agr({[1]=1, [1 ,16]=7}) ] 07-12 15:48:52.109 I/content_query_sample( 5791): contents_sample_state: [ actCnt({}) ] 07-12 15:48:52.776 I/am_proc_start( 2215): [0,7045,1000,com.samsung.android.lool,broadcast,com.samsung.android.lool/com.samsung.android.sm.common.DropBoxReceiver] 07-12 15:48:52.831 I/am_proc_bound( 2215): [0,7045,com.samsung.android.lool] 07-12 15:48:55.661 I/sysui_action( 2215): [317,1] 07-12 15:48:55.669 I/am_finish_activity( 2215): [0,75902801,11978,mega.privacy.android.app/.lollipop.ManagerActivityLollipop,user-terminated] 07-12 15:48:55.690 I/am_focused_stack( 2215): [0,0,1,finishActivity adjustFocus setFocusedActivity] 07-12 15:48:55.691 I/wm_task_moved( 2215): [9306,1,1] 07-12 15:48:55.699 I/am_focused_activity( 2215): [0,com.teslacoilsw.launcher/.NovaLauncher,finishActivity adjustFocus] 07-12 15:48:55.700 I/am_pause_activity( 2215): [0,75902801,mega.privacy.android.app/.lollipop.ManagerActivityLollipop] 07-12 15:48:55.701 I/am_kill ( 2215): [0,6842,mega.privacy.android.app,0,user request after error] 07-12 15:48:55.713 I/am_crash( 2215): [2215,0,mega.privacy.android.app,948452932,Native crash,Segmentation fault,unknown,0] 07-12 15:48:55.735 I/am_process_crashed_too_much( 2215): [0,mega.privacy.android.app,10648] 07-12 15:48:55.740 I/am_destroy_activity( 2215): [0,75902801,11978,mega.privacy.android.app/.lollipop.ManagerActivityLollipop,finish-imm]

[Thewisem]

I think this is the required log

[Thewisem]

Getting this was hard as no log crash searching app could find it. Had to do a manual checkup to find the log