MEGAsync is neither syncing nor uploading

[abrarbinkabir]

Recently, my megasync app has stopped uploading and syncing totally. It shows, uploading or syncing all the time but this never ends. To solve the problem I have tried the steps below:

1. Logged out of MegaSync and logged back in.
2. Uninstalled MegaSync and reinstalled and logged in again.
3. Took backup of my files from the cloud in a pendrive and deleted all the files from my Mega account altogether.
4. Totally shifted to Manjaro (for another reason) from Ubuntu and reinstalled MegaSync.
5. Tried to upload files through the browser and the mobile app.
6. Created a new Mega account and tried to upload files again.

None of the steps mentioned above worked. It was working just fine a few days back. I've posted in MEGA subreddit and some users said they are also facing the same problem.

[jx-mega]

Thank you for your feedback!

If you are sure that you have installed the right version of our Desktop app from this link https://mega.nz/desktop

• If you notice that files aren't being synced, please open the "Sync" tab of the "Settings" dialog in your Desktop app and verify that the checkbox next to your synchronization is checked. Otherwise, please check it and apply the changes.

• Check if you are syncing a drive with an unsupported or nor adequate filesystem type (VBoxSharedFolderFS, FAT/FAT32/exFAT or network drives). VBoxSharedFolderFS is not supported, FAT/FAT32/exFAT are not recommended and we are working on some issues detected with network drives, so you could still notice some inconveniences with them in the current version of your Desktop app.

• Go to the "Network" tab, click on the "Change Settings..." button on the right side of the rate limit and ensure the checkbox "Use HTTPS for transfers that don't start" is ticked.

• Also, if the transfer is very slow or it freezes, please enable desktop notifications: go to Settings -> Notifications - enable "System notifications" to see if the Desktop app shows any informative message.

• If you are experiencing problems during uploads or downloads, please also check your rate limit in the "Network" tab to confirm if you have set any.

• If you are experiencing inconsistencies between the synced folders: from the Desktop app, go to Settings -> General -> Force a full scan visit MEGA website (https://mega.nz), go to Menu -> click "Reload your account" while holding the keyboard key Ctrl

IF YOUR ISSUE PERSISTS:

1. Please start Terminal window, execute the following commands and send us the output - this will help us to identify your Linux distribution version.

The first command: cat /etc/os-release The second command: uname -a Third command: cat /etc/issue

2. Close the Desktop app (Exit). If for some reason you are unable to exit the Desktop app using its interface, please execute the following command in the terminal: killall megasync Please, ensure there is no the Desktop app process running afterwards (the output of the following command shall be empty: pgrep megasync

3. In order to help us with the investigation, could you please start your Desktop app from Terminal window as: megasync --debug > ~/megasync.log

(this will send all debug messages to "megasync.log" file located in your HOME folder).

4. Then try to run the Desktop app and see if you are able to reproduce the issue. As soon as you see that the issue appears, please wait at least 10 minutes and only then close the Desktop app.

5. Create and send us the following screenshots:

• M on your task bar -> Settings - Sync tab
• M on your task bar -> Settings - Folders tab
• M on your task bar -> Settings - Network tab
• Right-click on your local synced folder -> Properties

6. Please attach the screenshots and your "megasync.log" (found in your HOME folder) to your reply. Please also mention if you are syncing a local, external or network drive and what is its filesystem type.

Alternatively, you can upload that to MEGA through a web browser and send us back the Link with the key (including the decryption key).

Debug logs will greatly help us to identify and fix the problem.

We’re looking forward to hearing back from you.

For all about the Desktop app click here: https://help.mega.io/installs-apps/desktop-syncing

[ghost]

In MEGAsync app setting > Network > Bandwidth Setting. Untick "Use HTTPS for transfer that don't start" fixed the issue temporarily.

[vtmateos]

Hi @Sy3dn18 , Are you using Windows or Linux? For Windows users we have detected that system updates need to be applied in order to fix the issue with HTTPS connections.

Hi @abrarbinkabir, Please contact our support team to collect some logs from you in order to analyse them.

Thanks.

[ghost]

Hi @Sy3dn18 , Are you using Windows or Linux? For Windows users we have detected that system updates need to be applied in order to fix the issue with HTTPS connections.

Hi @abrarbinkabir, Please contact our support team to collect some logs from you in order to analyse them.

Thanks.

yup, Windows.

[abrarbinkabir]

@vtmateos I've contacted them and sent them log files.

[mobilop]

Please check your configured cipher suites. On windows, it is in: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Cryptography\Configuration\Local\SSL\00010002 "Functions" key

https://ciphersuite.info/cs/TLS_RSA_WITH_AES_128_CBC_SHA/ or https://ciphersuite.info/cs/TLS_RSA_WITH_AES_128_GCM_SHA256/ works for me but these are weak. All the recommended ciphers are not supported and will result in the sync not working: TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 TLS_AES_256_GCM_SHA384 TLS_AES_128_GCM_SHA256 @vtmateos even on TLS1.2 you should support the recommended ciphers. Of course disabling HTTPS in Network settings will work but that is not the idea.