MEGAsync
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meganz
Files stuck with "retrying" but never continue to download.
I recently synced some files using Megasync, and got every single file (over 2000) except for 2, which are now stuck in an infinite loop of "retrying" and "starting". I've logged in and out, i've cleared my local files, and even checked the web version where it doesn't appear to do it. This means its client only. I can't even cancel all, as when I press yes they don't respond at all, so i'm basically stuck with 2 files being unable to download, but not being able to stop it from trying to.
Picture: https://imgur.com/a/O1nD37H
Hi, Please forward your issue to [email protected]. They will guide you to provide required information and log file to be analyse and find out the cause of your issue.
Kind regards.
I also have the same issue - I raised a support request via the above email address
I have the same problem.
In Windows 7 I tried to download those files using MEGACmd without success. It said Starting, Retrying. In Windows 7 I tried also copying the public link and pasting in any explorer (Chrome, Firefox, IE) and gives also an error. In Windows 7 I have installed LUbuntu in a Virtualbox machine, installed MEGASync, but the same problem arised. It looks like a problem in MEGA servers. I'm worried about the possibility of files' corruption on them.
Any news about this issue??
I sent an email to MEGA Support. The staff has been very kind and has informed me the following: "During a significant power incident in of one of our data centres, we experienced a server issue resulting today in 'Temporary unavailable' error messages and downloads not completing. We are sorry however the particular link/s you have sent has been affected by this significant incident resulting in some file system corruption, and a small fraction of the uploaded files was lost. Due to this major hardware failure, this file/s has become unavailable. The file/s is not and will not be accessible."
In my case, iI found corrupted files in the Rubbish bin and can not be downloaded.
Hope this information help others.
A bit worrying that files can be lost like that. Have just lost 24 files. Will have to remember to back up the folder.
This issue soon will be a year old, but I still get stuck sync for several not so big files. I see no reason for a paid subscription with such a poor support.
I suppose they do file protection only if you pay for the account, like business accounts. I guess for free, personal accounts you don't have any protection... :-(
Then it seems to be bad marketing - as a potential customer I see it failing at very basic functionality and doubt it will not fail with paid account.
Yeah, I reported the issue in Sept 2018 and it never got resolved. After facing tons of trouble, I finally had to just switch to a different service for my cloud sync and backup. Sad to see that the issue is still unresolved.
Happens to me all the time, especially, when syncing on a laptop that hasn't been used for a while at a time. The only solution so far, is to touch the files on the device I know they synced fine before, that kinda rattles it all up and the syncing then runs fine for a while - untill the next time this happens (i.e. when a laptop isn't used for a while and syncing then needs to work on a bit of a backlog).
Same here,raised an issue https://github.com/meganz/MEGAsync/issues/357
Same here (changes synced on Mac, but "retrying" on Windows). File size is 1.2KB
When you see this, please check MEGAsync's log at %userprofile%\AppData\Local\Mega Limited\MEGAsync\logs\MEGAsync.log and search for the filename in question. You should see some reason given why it can't process it, such as it has been modified recently and MEGAsync is waiting for it to be stable, or some other process has it open in a way that means MEGAsync can't read it. If the reason given is not clear or is incorrect, please post details here. thanks
When you see this, please check MEGAsync's log at %userprofile%\AppData\Local\Mega Limited\MEGAsync\logs\MEGAsync.log and search for the filename in question. You should see some reason given why it can't process it, such as it has been modified recently and MEGAsync is waiting for it to be stable, or some other process has it open in a way that means MEGAsync can't read it. If the reason given is not clear or is incorrect, please post details here. thanks
This reply is at least one year late. Last week I close my mega account because of this issue.
When you see this, please check MEGAsync's log at %userprofile%\AppData\Local\Mega Limited\MEGAsync\logs\MEGAsync.log and search for the filename in question. You should see some reason given why it can't process it, such as it has been modified recently and MEGAsync is waiting for it to be stable, or some other process has it open in a way that means MEGAsync can't read it. If the reason given is not clear or is incorrect, please post details here. thanks
I couldn't try this because the transfer quota is really small these days (around 2gb). Someone suggested in #357 that forcing a full scan solves the issue. I don't know if this will work for me because I'm downloading a folder, not syncing. But I'll try.
Currently I'm downloading a 3GB folder with a lot of small files (arond 1MB photos). The 5 stuck files are perfectly downloadable from the MEGA website.
@mattw-mega Today I tried to synchronize a cloud folder with a local folder. The most of it has been downloaded locally but there are some files that cannot be downloaded. Most of the time, it is trying to download and it says "retrying" and sometimes "failed: Temporary not available". When I go to the log file, I always get the same error: "Transfer failed with error -18 [transfer.cpp:357]". What is happening?
Ah, ok, now the problem that I had has been solved. All files have been correctly downloaded.
When you see this, please check MEGAsync's log at %userprofile%\AppData\Local\Mega Limited\MEGAsync\logs\MEGAsync.log and search for the filename in question. You should see some reason given why it can't process it, such as it has been modified recently and MEGAsync is waiting for it to be stable, or some other process has it open in a way that means MEGAsync can't read it. If the reason given is not clear or is incorrect, please post details here. thanks
I do not have folder logs in %userprofile%\AppData\Local\Mega Limited\MEGAsync\logs\MEGAsync.log (Windows 10)
For me the problem is not very big, just annoying. There were 4 files, that couldn't be synced. Deleting them on the original device and pasting them once again in Sync folder was not helping.
how to solve the problem above you can install or overwrite the Mega Desktop application again without deleting the mega application where the error occurs.
how to solve the problem above you can install or overwrite the Mega Desktop application again without deleting the mega application where the error occurs.
I solved it by switching to Google Drive
I solved the problem by identifying the files that were "pending" in the File Explorer MEGA folder and delete them. After this MegaSync started working fine again. I think the problem was that some of those files were corrupted in some way. Fortunately where files that I didn't needed anymore.
