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[Issue]: `Send Crash Reports` keeps in popping up even if you provided the feedback

Open santoshkhanal12 opened this issue 3 months ago • 1 comments

Issue

Annoying Send Crash reports keeps on popping up even if you provide the feedback


Summary

I have installed my desktop application installed. I ran to some error and the application crashed. The Send Crash reports keeps on pooping up even if you submit the feedback.


Steps to Reproduce (For Bug Reports)

List the steps to reproduce the issue:

  1. desktop application
  2. run to same error and crash the desktop application
  3. Send the feedback
  4. The Send Crash Reports keeps in popping up

What happened?

I also cannot uninstall them.

Image

What did you expect to happen?

After providing the feedback the window should not pop-up again and again


Environment Details

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  • OS: _e.g., Windows Server 2022
  • MEGASync Version: e.g., 1.2.3

Screenshots

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Helpdesk Support

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If so, please provide the ticket ID to help us track it:

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Additional Context

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santoshkhanal12 avatar Sep 03 '25 08:09 santoshkhanal12

Hi @santoshkhanal12, thanks for reporting. I understand you submitted at least 1 crash report, could you give us the ticket ID? Did you submit logs? About the error when trying to run the uninstaller, it seems that the file has been removed. Try re-installing and running the uninstaller again to cleanly uninstall. Thanks in advance. Have a good day

rl-mega avatar Sep 17 '25 16:09 rl-mega