Research community use of search

[mrjones-plip]

Describe the issue We don't know how search is used, so we're not sure how hosting TCO efforts to reduce free text search might impact search.

Describe the improvement you'd like UXR team to decide best how to validate search use, but: We should reach out to App Services, program managers, 3rd party app devs and anyone else we think would help inform us of how search is used. Are there workflows that CHWs are trained on that use search? Are there deployments where reports tab is hidden so this search doesn't work?

Some info to inform our research is:

update from Care Teams

Excerpt from a slack thread:

which ones use it? (telemetry?)

Here are two posts re: search on Reports and Contacts pages. I just pulled some data based on the search:contacts:search and search:reports:search keys for a handful of projects. I can't guarantee that these keys only count freetext searches but I believe so. We can chat tomorrow about the details if you like.

how many hide it? (eg hide reports tab)

Also included in the same spreadsheet as above. Pretty much everyone has access to the Contacts Page, some users don't have access to Reports, but most do.

Worth noting that there's a difference between (a) being able to see the page at all, and (b) whether it shows up as a tab or in the hamburger menu. The data I pulled relates to being able to see the page at all

train on it?

Not sure.

Another excerpt from the same thread:

Looking at telemetry ,percentage of total CHWs is between 0.07% and 50% - search is very much being used!

Fields we're planning on indexing

Contacts

• name
• notes
• patient_name

Reports:

• ? TK ?

Search results analysis

• ? TK google doc link (private) ?

Care Teams Updates