Michael Derynck

`externalServiceAccounts` should be on `accessControlOnCall` should be off, may want to double check the feature_toggles section in the UI under Administration->General->Settings as well.

`PluginAppClientSecret` is the token for the external service account associated with the Plugin. Under Administration->Users and Access->Service accounts there should be one called `extsvc-grafana-oncall-app` and it should have 1 token.

Try going to Administration->Plugins and data->Plugins Grafana OnCall make sure there is an IAM tab on that screen and also check in the grafana log file if there is any...

> Is there any chance I can use a post method to create this service account? This service account can't be created by the user it should be created automatically...

Generally how we see people accomplishing this is by keeping grouping and routing separate from state or fields that are changing value (thresholds, occurrences, etc.). If you can separate your...

Routing happens before grouping. In oncall alerts that are going to take different escalation paths are going to be different alert groups meaning if you want the notification behavior you...

For reference can you link the monitoring system you are using that is sending these? More flexibility in grouping and routing order would be nice to have. There are no...