Authenticator
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mattrubin
says “please make sure systems device time
Is this an alert pop up? Where do you see this message?
My hunch without knowing a lot of context is that since the 6 digit codes are time based, if your device's time is off by enough it's not going to give you the correct codes.
I get this message, how can I fix the time issue?
On May 17, 2019, at 9:41 AM, Robert “Beau” Collins [email protected] wrote:
Is this an alert pop up? Where do you see this message?
My hunch without knowing a lot of context is that since the 6 digit codes are time based, if your device's time is off by enough it's not going to give you the correct codes.
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I get this message, how can I fix the time issue?
Authenticator uses the device's date & time which can be changed via the Settings -> General -> Date & Time:
I put it to this and Still get the error... If the app Is on an old phone will That be an issue?
On May 17, 2019, at 10:17, Robert “Beau” Collins [email protected] wrote:
I get this message, how can I fix the time issue?
Authenticator uses the device's date & time which can be changed via the Settings -> General -> Date & Time:
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I don't see why the age of the phone should make a difference if it is able to run the app. Which iOS version are you currently running?
I just updated the system, i meant i have the app on an old phone I am not using.
On May 17, 2019, at 10:35, Robert “Beau” Collins [email protected] wrote:
I don't see why the age of the phone should make a difference if it is able to run the app. Which iOS version are you currently running?
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@savyyy001 Are you seeing the "please make sure systems device time is correct" message on your phone, or on the website you're trying to log into? What website are you trying to log into? Have you successfully logged into that website using Authenticator before?
Closing this issue due to inactivity. Feel free to add a new comment here, if you're still encountering an issue with the app.
@savyyy001 please stop posting comments in the other thread (https://github.com/mattrubin/Authenticator/issues/306#issuecomment-500069320) and please rely to the questions I asked here:
- Are you seeing the "please make sure systems device time is correct" message on your phone, or on the website you're trying to log into?
- What website are you trying to log into?
- Have you successfully logged into that website using Authenticator before?
Not commenting on anything, ive been waiting weeks for a solution. I am trying to access an app using the authenticator app. Im hoping for a solution, this is ridiculous, the time is correct. I live in Arizona and my time is based in AZ. I only use it for snapchat. Im using it on my IPhone. Please advise asap.
On Jun 9, 2019, at 10:41 AM, Matt Rubin [email protected] wrote:
@savyyy001 please stop posting comments in the other thread (#306 (comment)) and please rely to the questions I asked here:
Are you seeing the "please make sure systems device time is correct" message on your phone, or on the website you're trying to log into? What website are you trying to log into? Have you successfully logged into that website using Authenticator before? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.
I took a look at Snapchat’s documentation for two-factor auth.
https://support.snapchat.com/en-US/a/enable-login-verification
It looks like if you don’t have a backup code you are out of luck.
I set up a new Snapchat account, turned on two-factor, removed my device from Snapchat’s settings, and then logged out.
As I signed back in I was greeted with the 2nd factor screen.
I typed in random digits and submitted it.
The result was the error message you’ve been spamming all over the place on this project:
The “system time” is a red herring. It appears you don’t have the correct two factor key for the account you are trying to sign into.
If you don’t have the recovery code Snapchat gives you when you enable two-factor auth, nor have SMS Verification enabled, it sounds as though you’ve lost access to your account per Snapchat’s docs:
Important ⚠️You will be unable to receive a Verification Code or Recovery Code by email. You must have access to your account in order to generate a Recovery Code. It's best to create a Recovery Code as soon as you can, just to be safe! If you have lost access to your account and haven’t created a Recovery Code, then you could be out of luck 😰
Note: We do not offer support for lost Recovery Codes 🚨
Having same issue with my authentication app and getting the same message. Im aware this thread is from a few years back, but do you remember how you fixed it if you were eventually able to??
