Progress Endpoint Never Provides Filename

[genio]

{
    "status": "Success",
    "progress": 100,
    "description": "Compressing data & attachments",
    "result": "{\"mediaFileId\":null}",
    "startTime": 1513004884339
}

So, the actual backup file can never be found.

[dzschille]

@genio i am using this script for weekly updates of Jira and Confluence, it is working fine here. Do you can share some more details? Are you using Atlassian cloud or self hosting?

[cchappel]

Probably Atlassian cloud. We are having the same issue.

{"status":"Success","progress":100,"description":"Compressing data & attachments","result":"{\"mediaFileId\":null}","startTime":1516647659660}

[dzschille]

Since mid of December my backups are also failing. But only for Jira, the Confluence backup is still working. There seems to be working scripts over here: https://jira.atlassian.com/browse/JRACLOUD-67169 We will check that and fix this script.

[mattock]

@dzschille it seems I have the same symptoms. I will test your fix when it is ready.

[cchappel]

This is the reply we got from Atlassian support.

It did show that in our case, a single line in our backup script was off, but we made adjustments late last year for the runbackup URL as well, so please pay attention to the changes indicated in this ticket. No idea if we're fixed yet, (need to wait until tomorrow to try again) but this seems to be the right answer.

It seems you are affected by an existing bug which you can track here: JRACLOUD-67169: JIRA backup script returns 404 in the new infrastructure.

I've also included a link to this bug ticket so that they are aware of the support ticket. Please do find the workaround instruction in the ticket.