mmctl stuck on import from Slack

[davidus05]

Worked through the whole documentation as shown here (https://docs.mattermost.com/onboard/migrating-to-mattermost.html) for importing Slack.

Uploading and starting the job does work. After that it gets stuck, only two users are imported, all channels are imported but without any messages. Is there any way to debug this?

No activity after the start:

./mmctl import job show pm8dx6ikqfba887jfoko1wy4uc --json
[
  {
    "id": "pm8dx6ikqfba887jfoko1wy4uc",
    "type": "import_process",
    "priority": 0,
    "create_at": 1660217591893,
    "start_at": 1660217591981,
    "last_activity_at": 1660217591981,
    "status": "in_progress",
    "progress": 0,
    "data": {
      "import_file": "t9pua4gx4pbdfjaizz1qg69w4y_mattermost-bulk-import.zip"
    }
  }
]

[isacikgoz]

Hey @davidus05, thanks for the feedback! We will be looking into this. Before starting to investigate on our end, would you mind sharing the server logs? I would appreciate if you can set server log level to DEBUG so that we can have more insight on the issue.

Also the I'd like to know which mattermost version you have experienced this issue. Thanks!

[MatthewHolmes]

I'm having the same issue. Mattermost Version: 6.0.1 Database Schema Version: 6.0.1 Database: mysql

I have my server logs set to DEBUG but nothing is showing with regard to mmctl

[davidus05]

@isacikgoz Thanks for getting back to that. Unfortunately, log level debug is useless for mmctl, as the importer tool does not log anything. We're already discussing that with the team here: https://community.mattermost.com/core/pl/um6t3fa6tibo78frjdptuzik6h