[Crash]: GPU process exited unexpectedly: exit_code=134

[xavier8854]

Before you file a crash report

• [X] I have checked the issue tracker and have not found an issue that matches the one I'm filing.
• [X] This issue doesn't reproduce on web browsers (such as in Chrome). If it does, issue reports go to the Mattermost Server repository.
• [X] I have read the contribution guidelines.

Mattermost Desktop Version

5.5.1

Operating System

Ubuntu 23.10

Mattermost Server Version

9.0.1

What type of crash did you experience?

Won't launch. Nothing happens with desktop launcher, below is the log from terminal

Crash report details

[xavier@imladris ~]$ Applications/mattermost-desktop/mattermost-desktop
15:30:37.274 › Logger Log level set to: info
15:30:37.385 › Logger Log level set to: warn
15:30:37.392 › [App.Initialize] Current working directory is /home/xavier, changing into /home/xavier/Applications/mattermost-desktop
15:30:37.560 › [i18nManager] Failed to set new language en-US
15:30:37.561 › [i18nManager] Failed to set new language US
*** stack smashing detected ***: terminated
[3758262:1106/153037.604432:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018
[3758262:1106/153037.786974:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:37.787 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153038.066292:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:38.066 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153038.338450:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:38.339 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153038.630566:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:38.631 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153038.867587:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:38.868 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153039.138666:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:39.139 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153039.368969:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:39.369 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153039.611732:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
15:30:39.611 › [App.App] "child-process-gone" The child process has crashed. Details:  { type: 'GPU', reason: 'crashed', exitCode: 134, serviceName: 'GPU' }
*** stack smashing detected ***: terminated
[3758262:1106/153039.834672:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=134
[3758262:1106/153039.834704:FATAL:gpu_data_manager_impl_private.cc(431)] GPU process isn't usable. Goodbye.
Trace/breakpoint trap (core dumped)

Log Output

No response

Additional Information

No response

[devinbinnie]

@xavier8854 This looks like an internal Chromium engine error. Does this reproduce consistently for you? Have you tried a different server such as community.mattermost.com?

[xavier8854]

Hi @devinbinnie sorry for the delay It reproduces consistently, even with --no-sandbox option [EDIT] : the option --in-process-gpu --use-gl=desktop allow Mattermost to run

Since Mattermost won't launch, I cannot try another server Regards, Xavier

[devinbinnie]

@xavier8854 Sounds like there could be an issue with your GPU/driver? If you're able to turn off GPU acceleration (you can find the option in ~/.config/Mattermost/config.json) that might also help.