[Bug]: User Presence Status not updating on Windows Desktop Client

[muratbayan]

Before you file a bug report

• [X] I have checked the issue tracker and have not found an issue that matches the one I'm filing.
• [X] This issue is not a troubleshooting question. Troubleshooting questions go here: https://forum.mattermost.com/c/trouble-shoot/16.
• [X] This issue is not a feature request. You can request features and make product suggestions here: https://mattermost.com/suggestions/.
• [X] This issue doesn't reproduce on web browsers (such as in Chrome). If it does, issue reports go to the Mattermost Server repository.
• [X] This issue reproduces on the most recent stable version, or the most recent prerelease version of the Mattermost Desktop App.
• [X] I have read the contribution guidelines.

Mattermost Desktop Version

5.4.0

Operating System

Windows 10

Mattermost Server Version

7.10

Steps to reproduce

• Install Mattermost Desktop application on a Windows 10 desktop
• Log on to a Mattermost instance
• Leave Mattermost open without any activity for 10 minutes (no other devices active for the user doing this)

Expected behavior

• User presence status automatically switches to Away after 5 minutes as described in the doc
• Locking the user session (in this case by removing the smart card from the workstation) should also change the user presence status

Observed behavior

• The user status does not switch to Away (either on the machine itself or when other users look for that user in Mattermost) after ten+ minutes
• Locking the user session (in this case by removing the smart card from the workstation) does not change the user status, users remain online all the time

Log Output

No specific logs available related to this

Additional Information

Discussion thread on the Community Server here

Skype for Business clients on the same workstations have the expected behaviour of switching the status to away/offline. Issue does not occur via the webapp (Chrome)

Trying on personal Windows workstations does not reproduce the issue.

[devinbinnie]

JIRA ticket: https://mattermost.atlassian.net/browse/MM-54736