Blue badge on the tray icon but no unread messages

[hammenm]

I confirm (by marking "x" in the [ ] below: [x]):

• [x] This is not a troubleshooting question. Troubleshooting questions go here: https://docs.mattermost.com/install/troubleshooting.html.
• [x] This doesn't reproduce on web browsers (such as in Chrome). If it does, issue reports go to the Mattermost Server repository.
• [x] I have read contributing guidelines.

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Summary

Blue badge in the icon tray, but no unread messages

Environment

• Operating System: Windows 10 Professional 21H2 19044.1586
• Mattermost Desktop App version: 5.0.4
• Mattermost Server version: 6.3.5 (but I think it happened also when we were on 5.37.9

Steps to reproduce

Open Mattermost Desktop app and connect to my company Mattermost server.

Expected behavior

No icon

Observed behavior

Icon is present

I don't know if this can be related but I also see this when I am scrolling through my direct messages.

[devinbinnie]

@hammenm Yes the screenshout would be related, it would appear that you have some unread messages, or at least the server/webapp believes so. Has this persisted or were you able to clear the unreads?

[hammenm]

Hello @devinbinnie,

The issue is still there. I have no unread message. On my Android and on web, I don't have this issue.

I have checked and I have the error on multiple computers but only for one specific server that is self hosted.

Edit: Also I have this issue only now that I use the app version 5.0.0+, it was not happening when I had the version 4.7.X

[devinbinnie]

@hammenm Have you tried removing and re-adding the server? It looks like the server that you are using does have some unreads, does it not show any unreads using the webapp?

[hammenm]

@devinbinnie

What do you mean by removing and re-adding the server ? We do regular server update and we follow the procedure described on the web page : https://docs.mattermost.com/upgrade/upgrading-mattermost-server.html

So excepting server data, the update erase the server files.

As said in my previous message, this does not occur on my Android phone, nor on the web app.

[devinbinnie]

@hammenm If you go to your dropdown, and click on the trash icon next to the server, it will remove it. You can then re-add the server afterwards. It's possible something is stuck in the cache, it would be very odd that the More Unreads indicator would pop up. It's also possible that the server is stuck in a way where it believes it has unreads when it doesn't.

[devinbinnie]

Closing as inactive, likely a troubleshooting question that was resolved.