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Async tracking does not work

Open Linkinou opened this issue 9 months ago • 1 comments

Hello,

To help improve our user experience, we have started to move most matomo tracking events in RabbitMQ so everything could be done asynchronously.

But now, there's no data logged by Matomo (cloud) and I'm trying to understand why.

As far as I know, I can see that doTrackPageView() and doTrackEvent() are executed and return a string (ex: GIF89a\x01\x00\x01\x00€\x00\x00\x00\x00\x00\x00\x00\x00!ù\x04\x01\x00\x00\x00\x00,\x00\x00\x00\x00\x01\x00\x01\x00\x00\x02\x02D\x01\x00;) without error.

  • Is there something to do when tracking event from a worker ?
  • Is there an option to have more debug logs ?

Thanks

Linkinou avatar Mar 11 '25 12:03 Linkinou

Hey @Linkinou,

If you are a cloud customer please get in touch with our support. They should be able to enable debug logging for tracking requests and may also be able to help you analyze the problem.

I would only be able to make guesses without further details though.

sgiehl avatar Mar 17 '25 14:03 sgiehl