Hi there, suddenly and despite I haven't make any Matomo setup changes my Matomo apparently received no more data. This is lasting since one week. Since them when I ask for the report ("rapport" in my French interface) I can't access to it and have the next message : "403 Forbidden nginx" Many thanks for your help. Yves L.

Jun 22 '21 01:06 ylhhlyc

Hi @ylhhlyc

do you remember if you changed anything recently? Either in your web server configuration or installed any new plugins or updated any that might caused this?

Is there any chance you could disable other plugins to see if it then is still "Forbidden"?

Jun 22 '21 22:06 tsteur

Hi Thomas, Thanks for your answer ,no I haven't done anything like that. It is a big mystery. Should I send you the maintenance report ? Best regards. Yves L.

On Wed, Jun 23, 2021 at 12:54 AM Thomas Steur @.***> wrote:

Hi @ylhhlyc https://github.com/ylhhlyc

do you remember if you changed anything recently? Either in your web server configuration or installed any new plugins or updated any that might caused this?

Is there any chance you could disable other plugins to see if it then is still "Forbidden"?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/matomo-org/matomo-for-wordpress/issues/464#issuecomment-866389250, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARSNTHN2R5LNPSALXUTPBHDTUEICRANCNFSM47CVHGVA .

Jun 23 '21 06:06 ylhhlyc

Hi @ylhhlyc

Thanks for your answer and sorry to hear about that. Yes please share with us your system report. We'll try to reproduce your issue. Regards

Matt

Jun 23 '21 20:06 mattmary

Hi Matt, Thanks for your answer. Below is my system report. Best regards. Yves L.

  # Matomo

Version de l’extension Matomo: 4.3.0
Config existe et est accessible en écriture.: Oui ("$ABSPATH/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker existe et est accessible en écriture.: Oui ("$ABSPATH/wp-content/uploads/matomo/matomo.js" )
Répertoires de l4extension: Yes ([{"pluginsPathAbsolute":"$ABSPATH/wp-content/plugins/matomo/plugins","webrootDirRelativeToMatomo":"../"}])
Répertoire temporaire non accessible en écriture: Yes ($ABSPATH/wp-content/cache/matomo)
Version de Matomo: 4.3.1-rc1
Matomo site idSite: 1
Matomo Install Version: 1.3.0 (Install date: 2020-09-30 23:59:53)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Heure du serveur: 2021-06-30 07:49:01
Heure du site Web: 2021-06-30 07:49:01 (Les dates ci-dessous sont affichées dans le fuseau horaire du site Web)
Sync users & sites: Next run: 2021-06-30 23:59:52 (16 heures 10 min) ( Last started: 2021-06-30 00:01:09 (-7 heures 47 min). Last ended: 2021-06-30 00:01:09 (-7 heures 47 min). Interval: daily)
Archive: Next run: 2021-06-30 07:59:52 (10 min 51s) ( Last started: 2021-06-30 07:00:13 (-48 min 48s). Last ended: 2021-06-30 07:00:14 (-48 min 47s). Interval: hourly)
Update GeoIP DB: Next run: 2021-07-27 23:59:52 (27 jours 16 heures) ( Last started: 2021-06-28 00:27:47 (-2 jours 7 heures). Last ended: 2021-06-28 00:27:50 (-2 jours 7 heures). Interval: matomo_monthly)

Contrôles obligatoires

Version PHP >= : ok
PDO Extension: ok
PDO\MYSQL Extension: ok
MYSQLI Extension: ok
Extensions requises: ok
Fonctions requises: ok
Configuration PHP requise (php.ini): ok
Répertoires avec les droits d'accès en écriture: ok
Répertoires avec accès en écriture pour Gestionnaire de balises: ok

Vérifications facultatives

Statut du traqueur: ok
Limite mémoire: ok
Fuseau horaire: ok
Ouvrez l'URL: ok
PageSpeed désactivé: ok
GD > 2.x + Freetype (graphiques): ok
Autres extensions: ok
Autres fonctions: ok
Système de fichiers: ok
Dernière exécution d'archivage réussie: ok
Capacités de la base de données: ok
Taille maximale des paquets: ok
Géolocalisation: ok
Mettre à jour via HTTPS: ok
Traceur JavaScript inscriptible ("/matomo.js"): ok
Supports Async Archiving: Yes
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/ )
Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/ )
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

Matomo Settings

Track mode: default
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 4.3.0, 4.2.0, 4.1.3, 1.3.2, 1.3.1
Core version: 4.3.1-rc1
Last tracking settings update: 1601510904
Last settings update: 1604230726
Track search: Yes

Logs

Aucun:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 5.7.2
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: No
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $ABSPATH/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG:
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_TRIGGER_BROWSER_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $ABSPATH/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2021/06
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes

WordPress Plugins

MU Plugins

SecuPress COOKIEHASH: 2.0

Plugins

Bookeo: 1.4
Complianz Privacy Suite (GDPR/CCPA) premium: 5.0.3
Complianz | GDPR/CCPA Cookie Consent: 5.0.3
Divi Pixel: 2.2.2
Google Analytics for WordPress by MonsterInsights: 7.17.0
Imagify: 1.9.14
Matomo Analytics - Ethical Stats. Powerful Insights.: 4.3.0
Schema Pro: 2.0.1
SecuPress Pro — WordPress Security: 2.0.3 (Network enabled)
WP Rocket: 3.8.1
Yoast SEO: Local: 13.7
Yoast SEO Premium: 15.2.1
Active Plugins: 11 (bookeo_wp_plugin complianz-gdpr divi-pixel google-analytics-for-wordpress imagify matomo secupress-pro wordpress-seo-premium wp-rocket wp-schema-pro wpseo-local)
Theme: Divi (yaaglh)

Server

Server Info: Apache/2.4.25 (Debian)
PHP OS: Linux
PHP Version: 7.4.20
PHP SAPI: fpm-fcgi
PHP Binary Name: php-fpm7.4
PHP Error Reporting: 0 After bootstrap: 0
PHP Found Binary: php -q
Timezone: UTC
WP timezone: +00:00
Locale: fr_FR
User Locale: fr_FR
Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 512M
Timezone version: 0.system
Time: 1625039341
Max Execution Time: 120
Max Post Size: 64M
Max Upload Size: 67108864
Max Input Vars: 7500
Disabled PHP functions: Yes (pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,)
zlib.output_compression is off: Yes
Curl Version: 7.52.1, OpenSSL/1.0.2u
Suhosin installed: No

Database

MySQL Version: 5.6.51
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: wp_
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 142
Matomo users found: 4
Matomo sites found: 1
Permissions requises: OK

Browser

Browser: (Mozilla/5.0 (X11; CrOS x86_64 13904.55.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.102 Safari/537.36)
Language: en-us,en,fr,be

On Wed, Jun 23, 2021 at 10:10 PM mattmary @.***> wrote:

Hi @ylhhlyc https://github.com/ylhhlyc

Thanks for your answer and sorry to hear about that. Yes please share with us your system report. We'll try to reproduce your issue. Regards

Matt

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/matomo-org/matomo-for-wordpress/issues/464#issuecomment-867124974, or unsubscribe https://github.com/notifications/unsubscribe-auth/ARSNTHN2256BEMYV4WLHXOLTUI5TFANCNFSM47CVHGVA .

Jun 30 '21 07:06 ylhhlyc

HI @ylhhlyc

Thanks for sharing with us your system report. It looks like you have many paid plugins which won't allow me to fully reproduce your wordpress setup. Can I ask you to create for [email protected] an account with the Matomo super user profile? It would let me check in live what is the problem. Kind regards

Mat

Jul 01 '21 22:07 mattmary

Hi @ylhhlyc

Can you reproduce this issue with the latest plugin version?

Kind regards

Mat

Jun 27 '22 00:06 mattmary

Hi @ylhhlyc

Without any answer, I close this issue. Feel free to open a new one if you still encounter some issues with the latest plugin release. Kind regards

Mat

Sep 13 '22 01:09 mattmary

matomo-for-wordpress
matomo-for-wordpress copied to clipboard

Sudenly no more data coming in my Matomo

Endpoints

Crons

Contrôles obligatoires

Vérifications facultatives

Matomo Settings

Logs

WordPress

WordPress Plugins

MU Plugins

Plugins

Server

Database

Browser

matomo-for-wordpress matomo-for-wordpress copied to clipboard

Sudenly no more data coming in my Matomo

Endpoints

Crons

Contrôles obligatoires

Vérifications facultatives

Matomo Settings

Logs

WordPress

WordPress Plugins

MU Plugins

Plugins

Server

Database

Browser

matomo-for-wordpress
matomo-for-wordpress copied to clipboard