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Published
5 days ago
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marticliment
marticliment
FreeDownloadManager fails to update via UniGetUI
Please confirm these before moving forward
- [x] I have searched for my issue and have not found a work-in-progress/duplicate/resolved issue.
- [x] I have tested that this issue has not been fixed in the latest (beta or stable) release.
- [x] I have checked the FAQ section for solutions.
- [x] This issue is about a bug (if it is not, please use the correct template).
UniGetUI Version
3.1.8
Windows version, edition, and architecture
Windows 11 Pro 24H2 26100.3476 x64
Describe your issue
I've had this issue for a while. UniGetUI always errors when updating FreeDownloadManager, but update succeeds with WinGet command line. UniGetUI works if I choose Uninstall package, then update/reinstall.
Package update operation for Package=SoftDeluxe.FreeDownloadManager with Manager=Winget
Installation options: <InstallationOptions: SkipHashCheck=False;InteractiveInstallation=False;RunAsAdministrator=False;Version=;Architecture=;InstallationScope=;InstallationScope=;CustomParameters=;RemoveDataOnUninstall=False>
Overriden options: <Scope=;RunAsAdministrator=;WG_SpecifyVersion=;PS_NoScope=False>
Executing process with StartInfo:
- FileName: "C:\Users\MyUserName\AppData\Local\Microsoft\WindowsApps\winget.exe"
- Arguments: "update --id "SoftDeluxe.FreeDownloadManager" --exact --source winget --accept-source-agreements --disable-interactivity --silent --include-unknown --accept-package-agreements --force"
Start Time: "4/5/2025 11:47:02 AM"
Found Free Download Manager [SoftDeluxe.FreeDownloadManager] Version 6.26.2.6190
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Successfully verified installer hash
Starting package install...
You cancelled the installation.
Installer failed with exit code: 5
Installer log is available at: C:\Users\MyUserName\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SoftDeluxe.FreeDownloadManager.6.26.2.6190-2025-04-05-11-47-12.437.log
End Time: "4/5/2025 11:47:14 AM"
Process return value: "-1978334964" (0x8A15010C)
Operation canceled by user
WinGet-SoftDeluxe.FreeDownloadManager.6.26.2.6190-2025-04-05-11-47-12.437.log
2025-04-05 11:47:13.896 Log opened. (Time zone: UTC-05:00)
2025-04-05 11:47:13.896 Setup version: Inno Setup version 6.2.2
2025-04-05 11:47:13.896 Original Setup EXE: C:\Users\MyUserName\AppData\Local\Temp\WinGet\SoftDeluxe.FreeDownloadManager.6.26.2.6190\fdm_x64_setup.exe
2025-04-05 11:47:13.896 Setup command line: /SL5="$180EF0,46507173,832512,C:\Users\MyUserName\AppData\Local\Temp\WinGet\SoftDeluxe.FreeDownloadManager.6.26.2.6190\fdm_x64_setup.exe" /SP- /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /LOG="C:\Users\MyUserName\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SoftDeluxe.FreeDownloadManager.6.26.2.6190-2025-04-05-11-47-12.437.log" /CURRENTUSER
2025-04-05 11:47:13.897 Windows version: 10.0.26100 (NT platform: Yes)
2025-04-05 11:47:13.897 64-bit Windows: Yes
2025-04-05 11:47:13.897 Processor architecture: x64
2025-04-05 11:47:13.897 User privileges: None
2025-04-05 11:47:13.918 Administrative install mode: No
2025-04-05 11:47:13.918 Install mode root key: HKEY_CURRENT_USER
2025-04-05 11:47:13.918 64-bit install mode: Yes
2025-04-05 11:47:13.933 Created temporary directory: C:\Users\MyUserName\AppData\Local\Temp\is-4J5CE.tmp
2025-04-05 11:47:13.950 -- DLL function import --
2025-04-05 11:47:13.950 Function name: SHFileOperationW
2025-04-05 11:47:13.950 DLL name: shell32.dll
2025-04-05 11:47:13.950 Dest DLL name: shell32.dll
2025-04-05 11:47:13.950 Importing the DLL function.
2025-04-05 11:47:13.950 Successfully imported the DLL function. Delay loaded? No
2025-04-05 11:47:13.950 -- DLL function import --
2025-04-05 11:47:13.950 Function name: GetFileAttributesW
2025-04-05 11:47:13.950 DLL name: kernel32.dll
2025-04-05 11:47:13.951 Dest DLL name: kernel32.dll
2025-04-05 11:47:13.951 Importing the DLL function.
2025-04-05 11:47:13.951 Successfully imported the DLL function. Delay loaded? No
2025-04-05 11:47:13.951 -- DLL function import --
2025-04-05 11:47:13.951 Function name: SetFileAttributesW
2025-04-05 11:47:13.951 DLL name: kernel32.dll
2025-04-05 11:47:13.951 Dest DLL name: kernel32.dll
2025-04-05 11:47:13.951 Importing the DLL function.
2025-04-05 11:47:13.951 Successfully imported the DLL function. Delay loaded? No
2025-04-05 11:47:14.682 Starting the installation process.
2025-04-05 11:47:14.712 Directory for uninstall files: C:\Program Files\Softdeluxe\Free Download Manager
2025-04-05 11:47:14.713 Will append to existing uninstall log: C:\Program Files\Softdeluxe\Free Download Manager\unins000.dat
2025-04-05 11:47:14.717 -- File entry --
2025-04-05 11:47:14.719 Dest filename: C:\Program Files\Softdeluxe\Free Download Manager\unins000.exe
2025-04-05 11:47:14.719 Non-default bitness: 32-bit
2025-04-05 11:47:14.725 Time stamp of our file: 2025-04-05 11:47:12.933
2025-04-05 11:47:14.725 Dest file exists.
2025-04-05 11:47:14.725 Time stamp of existing file: 2025-03-29 10:03:45.167
2025-04-05 11:47:14.725 Version of our file: 51.1052.0.0
2025-04-05 11:47:14.726 Version of existing file: 51.1052.0.0
2025-04-05 11:47:14.726 Installing the file.
2025-04-05 11:47:14.727 Defaulting to Abort for suppressed message box (Abort/Retry/Ignore):
C:\Program Files\Softdeluxe\Free Download Manager\unins000.exe
An error occurred while trying to create a file in the destination directory:
Access is denied.
2025-04-05 11:47:14.728 User canceled the installation process.
2025-04-05 11:47:14.728 Rolling back changes.
2025-04-05 11:47:14.728 Starting the uninstallation process.
2025-04-05 11:47:14.728 Uninstallation process succeeded.
2025-04-05 11:47:14.728 Deinitializing Setup.
2025-04-05 11:47:14.759 Log closed.
Steps to reproduce the issue
Install FreeDownloadManager, wait for an update to be released, and try to update with UniGetUI.
UniGetUI Log
[4/5/2025 11:47:02 AM] Loaded operation parameters for package id=SoftDeluxe.FreeDownloadManager on manager Winget and operation Update: update --id "SoftDeluxe.FreeDownloadManager" --exact --source winget --accept-source-agreements --disable-interactivity --silent --include-unknown --accept-package-agreements --force
[4/5/2025 11:47:15 AM] Clearing UAC prompt since there are no remaining operations
[4/5/2025 11:47:15 AM] Resetting administrator rights cache for process id 8620
Package Managers Logs
Logged subprocess-based task on manager Winget. Task type is RefreshIndexes
Subprocess executable: "C:\Users\Patrick\AppData\Local\Microsoft\WindowsApps\winget.exe"
Command-line arguments: " source update --disable-interactivity"
Process start time: 4/5/2025 11:43:39 AM
Process end time: 4/5/2025 11:43:40 AM
-- Process STDOUT
Updating all sources...
Updating source: msstore...
Done
Updating source: winget...
-
Done
Return code: SUCCESS (0)
——————————————————————————————————————————
Logged native task on manager Winget. Task type is ListUpdates
Process start time: 4/5/2025 11:43:40 AM
Process end time: 4/5/2025 11:43:50 AM
-- Task information
Found package System Informer WinsiderSS.SystemInformer on source winget, from version 3.2.25093.1457 to version 3.2.25095.459
Found package Discord Discord.Discord on source winget, from version 1.0.9177 to version 1.0.9188
Found package Free Download Manager SoftDeluxe.FreeDownloadManager on source winget, from version 6.26.1.6177 to version 6.26.2.6190
The task reported success
Relevant information
No response
Screenshots and videos
No response
Does the update work if you perform it via WinGet (not from UniGetUI)
Yes. That is what I meant by "WinGet command line". Sorry if that wasn't clear.
C:\Program Files\Softdeluxe\Free Download Manager\unins000.exe An error occurred while trying to create a file in the destination directory: Access is denied.
This looks like either an issue with the Free Download Manager installer or the Elevator...
@HulkSmashBurgers, if you try to update as administrator from UniGetUI, does the update still fail?
@HulkSmashBurgers, if you try to update as administrator from UniGetUI, does the update still fail?
The oldest version available with Winget is 6.20.0.5470, and I installed it, but UniGetUI tells me no updates are found. FDM 5.1.38 is available on the website, but after I install it, UniGetUI shows is as Local PC and doesn't scan it for updates.