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Published 20 hours ago • verified publisher icon marius-wieschollek

Firefox keep loosing credentials

Open elr3m opened this issue 3 years ago • 10 comments

System Information

  • Extension Version: 2.1.2
  • App Version: 2021.7.22
  • Browser and Version: Firefox 90.0
  • Client OS and Version: Windows 10 and MacOS 11

Steps to reproduce

Firefox extension is set up with an app password, works for a few days and then within the extension "popup" I see the following message: Unable to connect to servernickname server credentials rejected, please update the login data in the settings. Happens repetitively on all Firefox extension after ~48 hours, regardless of the operating system, but it does not affect the Chrome extension.

Expected result

No credentials error message

Actual result

Message is surprising as the app password created for that extension has not been revoked, changed or modified

passwords_ext_logs.txt

Browser log

Currently I have saved 1 of my app password and will try to reuse it on the next "extension disconnect" to see if the issue is with the app password or the extension. On Nextcloud, after the "extension disconnect", the app password shows as "a day ago" or more.

elr3m avatar Jul 16 '21 20:07 elr3m

Having the same issue since a few month... but seems to be a Windows only problem since i haven't experienced the issue on Fedora.

ib54003 avatar Sep 19 '21 11:09 ib54003

I have a feeling it is related to Firefox synchronizing the settings of the extension. Is the AppPassword used sync to Mozilla "cloud"?

elr3m avatar Sep 19 '21 22:09 elr3m

Yes i do use sync, i will disable it to check if that solves the problem.

ib54003 avatar Sep 21 '21 17:09 ib54003

Windows updated yesterday, and I loose my credential. Impossible to be recognized by password add-on.
It asked me to update 2021-11 to 2021-12... I try renew credential : no effect next, I remove addon and reinstall : now when I do connect from passlink everything goes well except that at the end, my credentials are not recorded...

francoisPE avatar Dec 13 '21 18:12 francoisPE

@francoisPE are u using Firefox sync?

ib54003 avatar Dec 13 '21 19:12 ib54003

@francoisPE if yes try to disable it for the passwords app, that solved it for me !

ib54003 avatar Dec 13 '21 19:12 ib54003

Finally I solve it when I saw full message from another browser. I needed to update my apps in nextcloud. I did it and all is back ! I take that time to tell you how amazing is this app and add-on : thanks a lot for that :-) François

francoisPE avatar Dec 13 '21 19:12 francoisPE

Interesting. I have the same problem on Brave (chrome) in Linux! Every time I restart the browser, the credentials to log on to my nextcloud instance are gone.

schniepp avatar Apr 21 '22 10:04 schniepp

Interesting. I have the same problem on Brave (chrome) in Linux! Every time I restart the browser, the credentials to log on to my nextcloud instance are gone.

Ur probably using firefox sync, disable it for the passwords app, that solved it for me !

ib54003 avatar Apr 21 '22 11:04 ib54003

@ib54003 Actually, I don't have FF sync. This is a chrome-based browser, and NC passwords browser extension worked flawlessly for the longest time. I couldn't tell what I changed that could have affected it. I don't think I recently added any extensions to the browser. Somehow, it appears that the NC PW storage is suddenly non-persistent. The only other think that comes to mind is that I recently activated email as an additional 2-factor authorization mechanism. (I have had NC notifications for a long time.) However, since I am using an app pw for the extension, the 2FA should not affect authentication.

schniepp avatar Apr 21 '22 12:04 schniepp

The issue is gone now, not sure what fixed it, but I have been stable on 3 Firefox Passwords extension for 3 weeks after I re-set them, so all good!

elr3m avatar Oct 30 '22 03:10 elr3m