[Question] Jira Host Name in IP Address

[kennygokh]

Hi, is it possible to connect Jira server that is hosted in private network (via VPN) by specifying IP address? I tried to configure it using IP address and did a test connection, it prompted connection failed error.

[marc0l92]

If you Jira server is inside a private network that you can access only via VPN, the IP address is not enough.

The VPN creates a tunnel to route the requests inside the private network, so if you don't activate the VPN you will not be able to reach the IP address you specify.

[kennygokh]

I did connect via VPN. Using desktop browser like Chrome, it does connect. But it is not working when I do test connection in configuration page.

Regards.

Kenny Go

On 11 Feb 2023 at 16:34 +0800, Marco Lucarella @.***>, wrote:

If you Jira server is inside a private network that you can access only via VPN, the IP address is not enough. The VPN creates a tunnel to route the requests inside the private network, so if you don't activate the VPN you will not be able to reach the IP address you specify. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

[marc0l92]

Are you able to access the api using the browser? <serverHost>/rest/api/latest/issue/AAA-123

You should be able to see something similar to this: https://issues.apache.org/jira/rest/api/latest/issue/TEZ-4408