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Unable to generate download file

Open juanjomurga opened this issue 3 months ago • 3 comments

Describe the bug When I press the download button, the process stays in loop and I can never perform the download process on any file.

To Reproduce Steps to reproduce the behavior: 1.- Go to model 2.- Press the download button 3.- The process begins 4.- Receive error message in activity log

Also receive the same error when loading the file:

1.- Loading a model 2.- The zip generation process starts but I get the same error as in the manual process

Screenshots

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juanjomurga avatar Nov 25 '25 08:11 juanjomurga

Thanks, that's an interesting one! Can you see if there's any more detail in the server (docker) log that might show where it's happening?

Floppy avatar Nov 25 '25 09:11 Floppy

I am running some tests on the docker containers and checking for possible causes. As soon as I have something clear I will comment.

juanjomurga avatar Nov 25 '25 10:11 juanjomurga

After reviewing everything a bit, I discovered that I had a database alert with the message: "The database was created using collation version...."

Although this should not affect file generation, I made the change and applied the query to update this database.

Still, the files that are already compressed, when uploaded to the portal, continue to get stuck in a loop during the generation process. If I upload the same file manually (without compression), the process seems to work fine.

Although this might be a temporary solution, it causes extra work if you want to organize your models.

On another note, I discovered that the model options panel appears behind other panels... it's quite strange.

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juanjomurga avatar Nov 27 '25 07:11 juanjomurga