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Published 17 hours ago • verified publisher icon makeplane

[bug]: Pro Features Unavailable Despite Active Subscription

Open leedsjb opened this issue 9 months ago • 4 comments

Is there an existing issue for this?

  • [x] I have searched the existing issues

Current behavior

On Plane Self-hosted Pro when I open an existing Epic I expect to see the epic detail page. Instead, I see "Epic not found" and get a 402 - Payment Required response from the API. This problem is intermittent.

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Plane Pro subscription is active:

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Clicking "Pro" seems to refresh the subscription status allowing the epic to be viewed.

Steps to reproduce

  1. Click link to an epic provided from co-worker
  2. See "Epic not found" error

Environment

Production

Browser

Google Chrome

Variant

Self-hosted

Version

v1.8.2

leedsjb avatar Mar 23 '25 23:03 leedsjb

@leedsjb, please upgrade to v1.8.3 we have implemented a patch for the issue, let me know if the issue still persists.

pablohashescobar avatar Mar 24 '25 04:03 pablohashescobar

Hi @leedsjb, I hope the version upgrade has resolved your issue. I'll be closing this bug for now—please feel free to reopen it if needed.

pushya22 avatar Mar 27 '25 09:03 pushya22

@pushya22 observed in 1.8.3. Can you reopen please?

leedsjb avatar Apr 09 '25 00:04 leedsjb

Hi @leedsjb can you please send the monitor logs to support

pablohashescobar avatar Apr 09 '25 06:04 pablohashescobar

Hi @leedsjb hope this issue is resolved, please let us know if you are still facing this issue.

pushya22 avatar Jul 21 '25 08:07 pushya22

@pushya22 this has not reoccurred recently. Currently on v1.13.0. Let's close this - thanks!

leedsjb avatar Aug 20 '25 07:08 leedsjb

Hi @leedsjb Thanks for confirming.

pushya22 avatar Aug 20 '25 07:08 pushya22