[bug]: Not send invite email and other notifications. Tests from god-mode working perfectly

[dipkode]

Is there an existing issue for this?

• [x] I have searched the existing issues

Current behavior

Hello, at this moment everyone I try to invite will not receive an email, nor will notifications be sent to members who work with this board.

I would like to mention that I have installed kubernetes on a cluster.

chart:

apiVersion: v2 name: plane-app type: application version: 1.0.29 appVersion: "0.24.1" dependencies:

• name: plane-ce version: 1.0.29 repository: https://helm.plane.so/

Steps to reproduce

1. Go to Invite Members
2. Add member
3. Write that member's email and send the invitation.

Environment

Production

Browser

Google Chrome

Variant

Self-hosted

Version

0.24.1

[akshat5302]

Hey @dipkode, please try execute/access the plane-app-api pod and run the following command:

python manage.py test_email <reciever_email>

And check why it's failing to send email

[dipkode]

Hi @akshat5302 .

here all good.

output

plane-app-api-wl-5568b45fbb-ps7nw:/code# python manage.py test_email [email protected]
Trying to send test email...
Email successfully sent

[dipkode]

Do you have any idea what the problem could be?

[akshat5302]

Hi @dipkode. Did you get that test email in your mailbox?

[dipkode]

Hi @akshat5302 ! Yes I received those test emails, but when I try to send an invitation to someone, the invitation never arrives, and likewise the notifications from the boards are not sent to users.

[TselmuunUranchimeg]

Hi, @dipkode . Did you manage to figure out and solve this issue?

[hackbraten68]

Make sure you set up the correct MX, SPF, DKIIM and DMARC Entries for your emails server/DNS. It worked for me and my co-workers. Only exceptions are microsoft emails. they will still land in den Spam Folder

[MarkNLD]

@dipkode Did you ever get this resolved? I am running v0.28.0: tests from god-mode are delivered but no other notification emails are ever send.

This also works: 2b99d6ee189d:/code# python manage.py test_email [email protected] Trying to send test email... Email successfully sent

[chenwei9527]

584fbbec0506:/code# python manage.py test_email [email protected] Trying to send test email... Error: Email could not be delivered due to [SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:1010)