Jason Rumney
Jason Rumney
In this case, supplying logs (or since the device is already configured, diagnostics) is essential, as without them I have no way to evaluate the contribution. If you submit as...
Note: the product id requested is not the same as model id (Tuya has too many ids with uncertain purpose).
Which kettle is this? Are you representing a manufacturer, and have knowledge that all these models are the same device? If you are making assumptions, it is likely to be...
It seems to match the Gotze Jensen kettle added in PR #3351. I suspect that some of the others that look cosmetically the same may match the Aeno EK7S, as...
Log seems to be for another device (from #3322)
It is marked as not planned because the information requested in the new device template has not been provided. The expansion of log info provides part of the information, but...
Sorry, a blank log message indicates that this product cannot be supported.
Your product id appears to be a device id, which is unique to your device. There should be a separate product id, available from the same cloud API functions that...
You managed to get a log message before, so it must be possible to connect it. Maybe see the possible causesfor connection issues listed in #522.
No, you are not doing something wrong, I didn't notice that the backlight dp (36) is missing from the log so didn't mark it as optional.