[BUG] Mailchimp Sync stuck at 200 contacts

[guillebacigalupo]

I am using MC Wocommerce plugin to sync my store to MC account.

When I connect the account and start syncing it syncs only 200 contacts and then it stucks. If I ask to resync it updates the 200 contacts and stuck again, always after the same contact. No orders, coupons or other items are synced.

I already tried for several days and lots of times, some debugging methods to fix it such as:

• Update last version for WC and for the plugin
• Disable cache plugins
• Disable server CDN
• Check server memory performance
• Disable Wordfence plugin
• Disable and re-enable other plugins that can have compatibility issues
• Disconnect account, delete plugin manually and reinstall it
• Check WP CRON is working with no issues

If I go to the plugin debug I see that the last log is the one referring to the last contact synced successfully. Then it stucks. There is no other error on this log, and also no error log on Woocommerce logs during this process.

I have subscribed to Mailchimp for this future and we are paying the service so this is basically the main reason why we are using MC, and we need this to be fixed.

Attached WooCommerce sytem report. Let me know what other information do you need to fix this error. Thanks

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WordPress Environment

WordPress address (URL): http://volveradormir.com Site address (URL): http://volveradormir.com WC Version: 9.2.3 Legacy REST API Package Version: El plugin Legacy REST API no está instalado en este sitio. Action Scheduler Version: ✔ 3.8.1 Log Directory Writable: ✔ WP Version: 6.6.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: –

Server Environment

Server Info: LiteSpeed PHP Version: 8.1.28 PHP Post Max Size: 2 GB PHP Time Limit: 360 PHP Max Input Vars: 5000 cURL Version: 7.76.1 OpenSSL/3.0.7

SUHOSIN Installed: – MySQL Version: 10.11.8-MariaDB-cll-lve Max Upload Size: 10 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 9.2.3 WC Database Prefix: wp_ Tamaño total de la base de datos: 70.24MB Tamaño de los datos de la base de datos: 55.30MB Tamaño del índice de la base de datos: 14.94MB wp_woocommerce_sessions: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_order_items: Datos: 0.09MB + Índice: 0.05MB + Motor InnoDB wp_woocommerce_order_itemmeta: Datos: 1.52MB + Índice: 0.42MB + Motor InnoDB wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB 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wp_wfissues: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_wfknownfilelist: Datos: 7.52MB + Índice: 0.00MB + Motor InnoDB wp_wflivetraffichuman: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wflocs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wflogins: Datos: 0.47MB + Índice: 0.16MB + Motor InnoDB wp_wfls_2fa_secrets: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_wfls_role_counts: Datos: 0.00MB + Índice: 0.00MB + Motor MEMORY wp_wfls_settings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfnotifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfpendingissues: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_wfreversecache: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfsecurityevents: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfsnipcache: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_wfstatus: Datos: 0.14MB + Índice: 0.09MB + Motor InnoDB wp_wftrafficrates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_wfwaffailures: Datos: 0.02MB + Índice: 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Post Type Counts

attachment: 57 custom_css: 1 customize_changeset: 1 elementor_library: 1 gift_card: 18 ld-notification: 1 mc4wp-form: 1 nav_menu_item: 39 nf_sub: 44 page: 14 post: 2 product: 9 revision: 354 sfwd-courses: 3 sfwd-lessons: 25 shop_coupon: 9 shop_order: 783 shop_order_refund: 6 wp_navigation: 1

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (44)

All in One SEO: por All in One SEO Team – 4.6.9.1 All-in-One WP Migration: por ServMask – 7.86 Classic Addons - WPBakery Page Builder Addons: por Classic Addons – 3.0 Copy & Delete Posts: por Inisev – 1.4.8 Disable Comments: por WPDeveloper – 2.4.6 Stop email change password: por – Envato Market: por Envato – 2.0.12 Facebook for WooCommerce: por Facebook – 3.2.7 Go Live Update Urls: por OnPoint Plugins – 6.8.0 Site Kit by Google: por Google – 1.134.0 Goya Core: por Everthemes – 1.0.5 Importar y exportar usuarios y clientes: por codection – 1.27.2 Smash Balloon Instagram Feed: por Smash Balloon – 6.5.0 Jetpack VideoPress: por Automattic - Jetpack Video team – 1.9 WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0 Kirki Customizer Framework: por Themeum – 5.1.0 LearnDash LMS - Certificate Builder: por LearnDash – 1.1.0 LearnDash Licensing & Management: por LearnDash – 1.3.1.1 LearnDash LMS - Notifications: por LearnDash – 1.6.4 LearnDash LMS - WooCommerce Integration: por LearnDash – 2.0.0.1 LiteSpeed Cache: por LiteSpeed Technologies – 6.4.1 Loco Translate: por Tim Whitlock – 2.6.11 Mailchimp for WooCommerce: por Mailchimp – 4.3.1 Meta Box: por MetaBox.io – 5.10.0 Ninja Forms: por Saturday Drive – 3.8.13 Redirection: por John Godley – 5.5.0 Slider Revolution: por ThemePunch – 6.5.19 LearnDash LMS: por LearnDash – 4.15.2 Big File Uploads: por Infinite Uploads – 2.1.2 Velvet Blues Update URLs: por VelvetBlues.com – 3.2.10 Thank You Page for WooCommerce: por Nitin Prakash – 4.1.5 Checkout Field Editor for WooCommerce: por ThemeHigh – 2.0.3 Advanced Order Export For WooCommerce: por AlgolPlus – 3.5.3 FOX - Currency Switcher Professional for WooCommerce: por realmag777 – 1.4.2.1 WooCommerce Direct Checkout: por QuadLayers – 3.3.7 Mercado Pago: por Mercado Pago – 7.6.4 WooCommerce PayPal Payments: por WooCommerce – 2.8.3 WooCommerce Product Dependencies: por SomewhereWarm – 2.0.0 WooCommerce: por Automattic – 9.2.3 Wordfence Security: por Wordfence – 7.11.7 WP Crontrol: por John Blackbourn – 1.17.0 WP Mail SMTP: por WP Mail SMTP – 4.1.1 YITH WooCommerce Gift Cards: por YITH – 4.16.0 YouTube WordPress Plugin by Embed Plus: por Embed Plus YouTube Plugin Team – 14.2.1.2

Inactive Plugins (9)

Click to Chat: por HoliThemes – 4.7 Custom Order Status Manager for WooCommerce: por Bright Plugins – 1.1.3.2 Import Export WordPress Users and WooCommerce Customers: por WebToffee – 2.5.6 Jetpack Boost: por Automattic - Jetpack Site Speed team – 3.4.7 Order Status Control for WooCommerce: por Bright Plugins – 1.0.3 Variation Swatches for WooCommerce: por Emran Ahmed – 2.1.1 WCAPF - WooCommerce Ajax Product Filter: por wptools.io – 4.2.1 WPBakery Page Builder (Visual Composer) Clipboard: por bitorbit – 4.5.7 WP Super Cache: por Automattic – 1.12.4

Settings

Legacy API Enabled: – Force SSL: ✔ Currency: USD ($) Currency Position: left_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –

Logging

Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 días Level threshold: – Log directory size: 672 KB

WC Pages

Base de la tienda: #1734 - /cursos-y-servicios/ Carrito: #9 - /carrito/ - Contiene el shortcode [woocommerce_cart] Finalizar compra: #10 - /checkout/ - Contiene el shortcode [woocommerce_checkout] Mi cuenta: #11 - /mi-cuenta/ Términos y condiciones: #1738 - /terminos-y-condiciones/

Theme

Name: Goya Child Theme Version: 1.0 Author URL: http://themeforest.net/user/luisvelaz Child Theme: ✔ Parent Theme Name: Goya Parent Theme Version: 1.0.6.6 Parent Theme Author URL: https://themeforest.net/user/everthemess WooCommerce Support: ✔

WooCommerce PayPal Payments

Onboarded: ✔ Shop country code: UY WooCommerce currency supported: ✔ Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store

Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system

Daily Cron: ✔ Next scheduled: 2024-08-28 15:53:45 -03:00 Options: ✔ Notes: 139 Onboarding: completed

Action Scheduler

Cancelada: 17 Oldest: 2024-08-26 23:49:36 -0300 Newest: 2024-08-26 23:49:36 -0300

Completo: 5.715 Oldest: 2024-07-27 14:15:05 -0300 Newest: 2024-08-27 13:17:17 -0300

Fallida: 62 Oldest: 2023-02-15 11:55:20 -0300 Newest: 2024-08-27 11:51:01 -0300

Pendiente: 9 Oldest: 2024-08-27 13:17:27 -0300 Newest: 2024-08-28 10:55:34 -0300

Status report information

Generated at: 2024-08-27 13:18:08 -03:00 `