Products with custom options that have price does not enter mailchimp

[mohammedTBB]

Issue Description the orders that hace a product with custom option that have price does not sent to mailchimp, while the option is free the order enter to mailcihmp normally

Preconditions -Magento 2.4.3 -Php 7.4 -mailchimp/mc-magento2 103.4.44

Steps to reproduce

1. create a simple product
2. add new customizable option with price (in product page admin store)
3. make an order buying this product with the customizable option selected

Actual the order does not sync with mailchimp

Expected the order sync normally

Pssible related issue: 1421

[federicocanedo]

Hello again Mohammed,

I tried recreating this issue and wasn't able to get the same result as you.

After making an order without the custom option selected the order didn't get to MailChimp as MailChimp won't take orders with price 0.

But after selection the option the order went through and I could see it registered on the MailChimp site.

If you had tested something different to what've done you can tell me the steps to reproduce so I can test the function.

[mohammedTBB]

Hi @federicocanedo

sorry I forgot to mention that the order should be made through an abandoned cart.

the purchase is attributed to Mailchimp in the Magento order panel, however, the information on the sale made and the revenue obtained is not entered in Mailchimp.

[federicocanedo]

Having the same result again

Does the custom option and the product have a price of 0 in your tests? If the total price is 0 it won't be supported by mailchimp, in this case there is not much we can do.

[mohammedTBB]

The product have price 0, but the option have a price.

ths issuse actually that the order dose not appear in ecommerce->order history

can we check that please?

[federicocanedo]

This is not possible since Mailchimp does not support custom options, the alternative would be to create a need product for each variant.

At this moment we are not planning to implement this.