product price in abandoned cart is 0

[mohammedTBB]

Title

product price in abandoned cart is 0

Issue Description

the product is showing the correct price in product page and category page but showing 0 in abandoned cart.

Preconditions

-Magento 2.4.3 -Php 7.4 -mailchimp/mc-magento2 103.4.44

Steps to reproduce

1. create a simple product with price 0
2. add new customizable option with price

3. then en el front end, add the product to the cart
4. abandon the cart
5. an email recieved with price 0

Actual and Expected result

the product should show the same price in product page.

[federicocanedo]

Hello, after some testing we identified the issue, MailChimp does not support products with customizable options, I commented the issue with the team to see if there is an alternative that can be done in our side.

[mohammedTBB]

Hi @federicocanedo thanks for the testings, is there any thing new about the issue? alternatives?

[mohammedTBB]

Hi @federicocanedo Is there any updates?

[mohammedTBB]

Hi @federicocanedo I can see The ticket is still open, is it WIP? any news?

[mohammedTBB]

Hi @federicocanedo Is there any news about this issue?

[federicocanedo]

This is not fixable since Mailchimp does not support products with price of 0.

We haven't found an alternative without modifying the product's price.