Emails not being sent

[stevenlavine]

I have setup the extension using the following settings

However whenever I send a test email, I get the email was successfully sent message, however no email is received and there is no entry in the Email Logs database table. If I use telnet the email sends correctly.

[HuyPhuc98]

Hi,

Please check for me if the Developer Mode field configuration and Magento's default emailing functionality is disabled. https://prnt.sc/vd6ui6 || https://prnt.sc/vd6uzq || https://prnt.sc/vd6vdr If not, please disable it and try again for me.

Thank you!

[stevenlavine]

Hi,

Please check for me if the Developer Mode field configuration and Magento's default emailing functionality is disabled. https://prnt.sc/vd6ui6 || https://prnt.sc/vd6uzq || https://prnt.sc/vd6vdr If not, please disable it and try again for me.

Thank you!

Thank you! someone had set the disable email communications to "yes" set that to no and it all started working. Many thanks for your suggestions

[refueledinc]

@stevenlavine I see are using SendGrid, like we are. Just an FYI, SendGrid is not going to be supporting login authentication method soon and require everyone to use API authentication only.

I believe MagePlaza needs to make changes to the module to support this new requirement.

[HuyPhuc98]

Hi,

I have checked and found that Sendgrid's upcoming v3 API upgrade will not affect the Smtp module, as the Smtp module uses Smtp credentials (username and password) to connect to the SendGrid. You just need to switch authentication to the API is okay, do not use credentials with username and password anymore.

You can set up API information at this link:

https://sendgrid.com/docs/for-developers/sending-email/authentication/?fbclid=IwAR2fj_XA46NUF0nAhcBjlv-vHWI2eMtgiBBEkKR-WmW1np3M2T31LAo51fo#basic-authentication

and can refer to the following video for more details: https://www.youtube.com/watch?v=PEetQ55B9U4&t=212s&fbclid=IwAR3kQEJpJG2IpAQVZWjaWWfvn0WpBBw-M2hDdu0mJHrmeoMegWoSCB0u-KQ

Thank you!

[Hadzim170398]

Can someone help me? I just install Magento 2.3.3 at localhost and I just install an extension SMTP from Mageplaza. I already configure the SMTP and google settings. I just enable a less secure app. When I try to test send an email it popup this error.

[HuyPhuc98]

Hi,

Please try to switch to Port 587 and Protocol TLS and try again. Thank you!

[Hadzim170398]

I got this error when a change to TSL and port 587.

[HuyPhuc98]

Hi,

Your problem is with your SSL certificate (your Port 465 may have been blocked). You need to contact the Web server so they can check this out for you.

Thank you!

[Hadzim170398]

@HuyPhuc98 Thank you for helping. Thanks for the info.

[Shreya-Halder]

Please help , I am facing this issue .

[devrajram]

I am having issue sending any email out to customer and see the failed entry in Email log. When I click resend, it works fine. Test Email button works fine. I tried both SSL and TSL using LOGIN but same issue.

In the Magento (version: 2.3.7) log exception file i get below error:

[2021-08-13 03:41:54] main.CRITICAL: Incorrect authentication data {"exception":"[object] (Magento\Framework\Exception\MailException(code: 0): Incorrect authentication data at /home/kapadala/r.kapadalay.com/vendor/mageplaza/module-smtp/Mail/Transport.php:141, Laminas\Mail\Protocol\Exception\RuntimeException(code: 0): Incorrect authentication data at /home/kapadala/r.kapadalay.com/vendor/laminas/laminas-mail/src/Protocol/AbstractProtocol.php:351)"} []

Any suggestion/help would be highly appreciated.

Thanks, Dervaj

[atty31]

In my case I got the success message, but the email is not received in my inbox. Also in the grid it shows the success message. Any clue about this one ? Thanks