magento
Inaccurate Inventory Changes
Preconditions and environment
- Magento version: 2.4.7-p2
- Anything else that would help a developer reproduce the bug
We’ve noticed an issue with our Magento inventory updates when orders are processed on our ecommerce site and through Square POS. In some cases, the quantity increases by 1 instead of decreasing, and in others, the change is by more than 1. In other cases, the quantity does not change at all when an item is sold.
Because of this issue, we have no way of accurately tracking our inventory, and all the work we have previously devoted to ensuring the stock levels are correct has been reversed.
Steps to reproduce
- Navigate to Magento Admin Portal
- Select Catalog
- Select a product and check the quantity
- Create an order either on Magento or Square POS with that item added
- Submit the order
- Go back to the product on Magento and check the quantity
Expected result
Order is placed successfully and the inventory for the products purchased is accurately updated (decreases by the quantity of the item purchased)
Actual result
At times, the quantity increases rather than decreases. Sometimes, the quantity does not change at all when an item is sold.
Additional information
No response
Release note
No response
Triage and priority
- [x] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
- [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
- [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
- [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
- [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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Hello @chloe591 ,
Thank you for the report and for your collaboration.
We have reviewed this issue in the latest 2.4-develop branch; however, we were not able to reproduce the problem on our side.
Please see the attached screenshot for reference.
Steps Used to Reproduce
- Navigate to the Magento Admin Portal
- Go to Catalog → Products
- Select a product and verify its current quantity
- Create an order (either through Magento or Square POS) using that product
- Submit the order
- Return to the product page and check the updated quantity
During our testing, the inventory updated correctly, and we did not encounter the described behavior.
To help us investigate further, could you please provide additional details that may be required to replicate the issue? Specifically:
- Any custom configurations you have applied
- Integration or synchronization settings for Square POS
- Any third-party modules or extensions in use
- Steps or scenarios that consistently trigger the issue on your setup
As we currently lack sufficient information to reproduce the problem, we are marking this issue as “Needs Update.”
Thank You!
Hi Anusha,
I hope you are well!
Thank you for reaching out. Here are our answers to your follow-up questions:
Any custom configurations you have applied? We do not use any custom configurations for inventory
Integration or synchronization settings for Square POS? We have not applied any additional synchronization settings for Square POS
Any third-party modules or extensions in use? We are using custom modules, but they are not related to inventory management
Please let me know if you need any more information from us, and thank you again!
Best regards, Chloe
On Wed, Dec 3, 2025 at 6:18 AM Anusha Thatishetty @.***> wrote:
engcom-November left a comment (magento/magento2#40328) https://github.com/magento/magento2/issues/40328#issuecomment-3606369496
Hello @chloe591 https://github.com/chloe591 ,
Thank you for the report and for your collaboration.
We have reviewed this issue in the latest 2.4-develop branch; however, we were not able to reproduce the problem on our side.
Please see the attached screenshot for reference. 40328.png (view on web) https://github.com/user-attachments/assets/e55a8faa-189a-4d74-b331-77a93b977211
Steps Used to Reproduce
- Navigate to the Magento Admin Portal
- Go to Catalog → Products
- Select a product and verify its current quantity
- Create an order (either through Magento or Square POS) using that product
- Submit the order
- Return to the product page and check the updated quantity
During our testing, the inventory updated correctly, and we did not encounter the described behavior.
To help us investigate further, could you please provide additional details that may be required to replicate the issue? Specifically:
- Any custom configurations you have applied
- Integration or synchronization settings for Square POS
- Any third-party modules or extensions in use
- Steps or scenarios that consistently trigger the issue on your setup
As we currently lack sufficient information to reproduce the problem, we are marking this issue as “Needs Update.”
Thank You!
— Reply to this email directly, view it on GitHub https://github.com/magento/magento2/issues/40328#issuecomment-3606369496, or unsubscribe https://github.com/notifications/unsubscribe-auth/B22OUERSCSMU5BXJK6PMJH3373BGXAVCNFSM6AAAAACNPYUX26VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTMMBWGM3DSNBZGY . You are receiving this because you were mentioned.Message ID: @.***>
Hello @chloe591 ,
Thank you for your response.
We followed the same steps on our end; however, we were unable to reproduce the issue. If possible please share us more information and Screencast for the reference
Thank you!