Admin Reorder Error When Product Is Out of Stock in Magento 2.4.7

[digitupgr]

Preconditions and environment

• Magento v2.4.7
• No MSI

Steps to reproduce

• Place an order for an item with a stock quantity of 1
• Go to the admin panel and attempt to reorder.

Expected result

Works fine with Bank Transfer Payment

Actual result

Does not work as expected with other payment gateways

Returns 'This product is out of stock,' and all order details are missing — not just the product, but also the customer information.

Additional information

No response

Release note

No response

Triage and priority

• [x] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

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[engcom-November]

Hello @digitupgr ,

Thank you for your report and collaboration.

We attempted to reproduce the reported issue in our local 2.4 development environment, following the steps outlined below:

Steps to Reproduce:

• Place an order for an item with a stock quantity of 1.
• Navigate to the admin panel and attempt to reorder the item.

However, we were unable to replicate the issue on our end. Please refer to the attached screenshot for reference.

Could you kindly review and let us know if there are any additional steps or specific conditions we might be missing?

As we are currently unable to reproduce the issue, we are marking this ticket as "Needs Update" pending further input.

Thank you once again!

[digitupgr]

Could you please specify which payment gateway you are using? Bank Transfer appears to be working correctly. Kindly try with a different payment method, such as Stripe.

Also, please make sure that MSI (Multi-Source Inventory) is disabled.

Note: In your screenshot, if the product is out of stock, a warning message should appear—similar to the one shown in our first image. However, in your example, no such message is displayed. Could you confirm whether the product was already out of stock before attempting to reorder?

[engcom-November]

Hello @digitupgr ,

Thank you for your report and collaboration,

We attempted to reproduce the issue in the latest 2.4-develop instance by following the provided steps and preconditions. We are able to reproduce the issue. Please refer to the attached screenshot for details.

Steps to Reproduce:

• Place an order for an item with a stock quantity of 1.
• Navigate to the admin panel and attempt to reorder the item.

Note: In 2.4 develop all the payment methods getting this error.

Hence marking this issue as "Issue:Confirmed"

Thank You!

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-14849 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[KrasnoshchokBohdan]

@engcom-November Hi! I think this comment could be related to this issue to, if I'm wrong please provide some information to explain that this is a valid expected result (maybe another m2 version or smth else)

[engcom-November]

Hello @KrasnoshchokBohdan,

Yes, provided that the comment includes screenshots of both the actual and expected results when clicking 'Reorder' on an ordered product. Ideally, all order details should be displayed. However, in this case, the product is not shown — an error message and order details appears.

[KrasnoshchokBohdan]

Sorry for bad explanation from my side, how it works in my opinion When we click reorder

• Creates a new quote object
• Attempts to add each product from the original order to this quote
• For each product, it checks inventory availability
• Products with 0 quantity are skipped (they can't be added to the cart)
• If all products are skipped due to 0 quantity, the quote remains empty
• An order created from an empty quote has no items to display

The original order will only be canceled after submitting the new (empty) order To successfully reorder, you must either:

• Cancel the original order first, then reorder it
• Temporarily add inventory quantity to the products, perform the reorder, then change the quantity back

[digitupgr]

Hello Team,

The issue occurs only when backorders are disabled. If backorders are enabled for the products, everything works fine.

[digitupgr]

Hello Team,

Do you have any update on the issue? It still persists, and the admin is unable to reorder when a product is out of stock and backorders are disabled.