Telephone field in customer account does not validate

[marctbb]

Preconditions and environment

Magento 2 versions tested:

• 2.4.6-p4 (with the default Blank theme).
• 2.4.7 (also tested with the default Blank theme).

Configuration:

• Stores > Configuration > Customers > Customer Configuration > Show Telephone: Set to Required.

Issue observed in both environments and themes.

Steps to reproduce

1. Go to My Account as a logged-in customer.
2. Attempt to Add or Edit the telephone field under account details.
3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
4. Save the changes.

Expected result

• The telephone field in the My Account section should validate input to ensure it is a valid phone number (e.g., digits only, proper phone format).
• Invalid input should trigger an error message and prevent saving.

Actual result

• The telephone field in My Account allows invalid input (e.g., text or symbols) without validation.
• In the checkout, when retrieving customer details from the account, the invalid phone number causes errors during the shipping process.
• For example, UPS shipping fails to process the order due to incorrect phone number format.

Additional information

• Video evidence of the issue is attached for reference.
• The issue occurs regardless of the Magento version (tested on 2.4.6-p4 and 2.4.7) or theme used (Blank theme).
• This inconsistency between the My Account section and Checkout makes it critical, as incorrect phone numbers lead to shipping failures.

https://github.com/user-attachments/assets/10689ac7-e900-4111-a35a-e1bde0c7e217

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [X] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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[engcom-Delta]

Hi @marctbb ,

Thanks for your reporting and collaboration. We have verified the issue in Latest 2.4 develop instance, but we are unable to reproduce the issue. Kindly refer the screenshots.

Steps to reproduce Stores > Configuration > Customers > Customer Configuration > Show Telephone: Set to Required.

1. Go to My Account as a logged-in customer.
2. Attempt to Add or Edit the telephone field under account details.
3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
4. Save the changes. Observe Error displays when user fill invalid phone number

Can you please re-verify and confirm if you are still facing the issue. Thanks.

[marctbb]

Hi,

Thank you for your response and for verifying the issue.

I have re-tested this scenario using a freshly installed Magento 2.4.7-p3 instance, and I can confirm that the issue still occurs in this version. I have attached a video recording demonstrating the exact steps and the error encountered when entering invalid input in the telephone field.

Key details of the environment:

1. Magento Version: 2.4.7-p3
2. Environment: Fresh installation, no third-party extensions or customizations

Steps followed are identical to those mentioned in the ticket. The error persists when saving invalid phone numbers like abc123 or !@# in the customer account details. It does not trigger the expected validation message.

• Attached Evidence:

• Video of the issue reproduction in my environment

Could you kindly verify this on a Magento 2.4.7-p3 environment or provide any additional steps for us to align?

Looking forward to your feedback.

Best regards,

[engcom-Delta]

Hi @marctbb ,

Thanks for your reporting and collaboration. We have verified the issue in 2.4.7-p3 instance and the issue is reproducible. Kindly refer the screenshots.

Steps to reproduce

1. Go to My Account as a logged-in customer.
2. Attempt to Add or Edit the telephone field under account details.
3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
4. Save the changes.
5. Observe Error does not display when user fill invalid phone number

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-13418 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[github-jira-sync-bot]

:x: You don't have permission to export this issue.

[magentoabu]

@magento I'm working on this

[engcom-Hotel]

Hello @engcom-Delta,

As per discussion in the community triage call please re-verify this issue in 2.4.8-beta1 also.

Thanks

[engcom-Delta]

Hi @marctbb ,

We have verified the issue in 2.4.8-beta 1 instance and latest 2.4 develop instance, but we are unable to reproduce the issue. Kindly refer the screenshots.

Steps to reproduce

1. Go to My Account as a logged-in customer.
2. Attempt to Add or Edit the telephone field under account details.
3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
4. Save the changes.
5. Observe Error displays when user fill invalid phone number

Issue is fixed in latest version 2.4.8-beta1 and latest 2.4 develop instance, We suggest you to please verify in latest version and confirm if you are still facing the issue. Removing the confirmed label as issue is only replicable in 2.4.7-p3 instance. Thanks.

[marctbb]

Hi, As we mentioned earlier, the issue has been confirmed in version 2.4.7, which is the version we are currently using. A fix is necessary as I will not be upgrading to a beta version or 2.4.8 at this moment, since it involves significant changes to my Magento instance.

I kindly insist that the issue be resolved for version 2.4.7.

Thank you for your understanding.

Best regards,

[marctbb]

Hello, is there any update on whether there is a solution or a workaround?

Thanks

[engcom-Delta]

Hi @marctbb,

We are in discussion with PO regarding patch, till then we are moving the issue to "On Hold"

Thanks.

[engcom-Delta]

Hi @marctbb ,

Thanks for your reporting and collaboration. We have verified the issue in 2.4.7-p3 instance & 2.4-develop branch and the issue is reproducible. Kindly refer the screenshots. Hence Confirming the issue.

Steps to reproduce 2.4.7-p3 Instance

1. Go to My Account as a logged-in customer.
2. Attempt to Add or Edit the telephone field under account details.
3. Enter invalid input, such as text or symbols (e.g., "abc123" or "!@#").
4. Save the changes.
5. Observe Error does not display when user fill invalid phone number

2.4-develop branch -

1. Go to My Account as logged-in customer.
2. Attempt to add or edit the telephone field under account details.
3. Enter invalid input, e.g. alphabets in telephone field.
4. Save changes.
5. Observe user is able to enter alphabets in telephone field.

Thanks.

[github-jira-sync-bot]

:x: Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-13418

[ajay2108]

@magento run all tests

[ajay2108]

@magento run all tests

[engcom-Hotel]

Hello @ajay2108,

Just want clarify you, the command which you have tried to run above will work only on the PRs, not in issues. As I can see you have created this PR https://github.com/magento/magento2/pull/39688, please run this command there to run all the tests.

Thanks

[marctbb]

Hello, any update about this?

Thank you