Paypal > Customer data mismatch (prefix, firstname, lastname)

[Detzler]

Preconditions and environment

• Magento 2.4.7-p2

Steps to reproduce

• Enable Paypal
• Go To Checkout and fill in delivery address
• Do Checkout via Paypal SEPA

Expected result

Fields should be filled correctly.

Actual result

• Salutation is filled in the firstname-Field (Vorname)
• First and last name are combined in the field for the lastname (Nachname)

Additional information

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

Hi @Detzler. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[Detzler]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @Detzler. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @Detzler, here is your Magento Instance: https://f7b5e2fa480259116ce3040594f10b12.instances-prod.magento-community.engineering Admin access: https://f7b5e2fa480259116ce3040594f10b12.instances-prod.magento-community.engineering/admin_114b Login: 5d0f1cfe Password: 33317b251f6a

[Detzler]

Reproduced at the magento instance:

[Detzler]

I've deleted my paypal sandbox credentials in the backend. Please use yours for your further work.

[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

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  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
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[Detzler]

Found the cause in:

https://github.com/magento/magento2/blob/d196d504d8b387454a123033ec2a74d7fd3d5430/app/code/Magento/Paypal/Model/Api/Nvp.php#L1599C34-L1599C49

After changing the line from:

$to['SHIPTONAME'] = $shippingAddress->getName();

to:

$to['SHIPTONAME'] = $shippingAddress->getFirstname() . ' ' . $shippingAddress->getLastname();

... the popup looks right now:

Kindly asking to fix it in a new magento release.

[m2-assistant[bot]]

Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• [ ] 5. Add label Issue: Confirmed once verification is complete.
• [ ] 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Bravo]

Hi @Detzler,

Thanks for your reporting and collaboration.

As per this comment https://github.com/magento/magento2/issues/39061#issuecomment-2298182127 confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-15366 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[engcom-Bravo]

Hi @Detzler,

Adobe Commerce Engineering team started working on this issue. We will reach out to you if we need more information and you will get notified once the issue is fixed. Please leave comments for any further questions. Thank you!