Configurable Product video not loading/playing for "root" product when Javascript bundling is enabled

[chazzs]

Preconditions and environment

• Magento version = 2.4.4-p8
• PHP 8.1.20

Seems to only affect the root configurable product and not the configured simple products. The simple products will load and play videos just fine when selections are made on the proudct page. It is the video set for the root configurable product that will not play/load.

Steps to reproduce

1. Create configuarable product and configurations.
2. Add video to root/master product (not the simple product configurations)
3. Enable Javascript Bundling and clean/build static content, clean cache.
4. Load product page (make no configuration selection)' the video does not load or play, just displays the video image.
5. Disable javascript bundling and clean cache
6. Load product page (make no configuration selection); the Video Functions.
7. Enable Javascript bundling and clean cache
8. Load product page (make no configuration selection); the video is broken again.

Expected result

I would expect the video for root configurable product to function/play regardless of bundling enabled or disabled.

Actual result

When Javascript bundling is enabled; videos assigned to the root configurable product will not load or play in the image carousel. It will simply display the video thumb/capture.

When Javascript bundling is disabled; videos assigned to the root configurable product will load and play in the image carousel.

Additional information

I suppose a workaround would be to disable bundling but that would adversly affect site load and performance.

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [X] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [X] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

Hi @chazzs. Thank you for your report. To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[chazzs]

@magento give me 2.4.4-p8 instance

[magento-deployment-service[bot]]

Hi @chazzs. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @chazzs, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[chazzs]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @chazzs. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @chazzs, here is your Magento Instance: https://0de6e03a601e1d450d2d324ce83e0a3a.instances-prod.magento-community.engineering Admin access: https://0de6e03a601e1d450d2d324ce83e0a3a.instances-prod.magento-community.engineering/admin_bf2c Login: d9a28e45 Password: 4cd332e03b2d

[chazzs]

https://0de6e03a601e1d450d2d324ce83e0a3a.instances-prod.magento-community.engineering/chaz-kangeroo-hoodie.html

is a configurable product with a video.

[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
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  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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• [ ] 5. Add label Issue: Confirmed once verification is complete.
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[engcom-Delta]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Delta. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Delta, here is your Magento Instance: https://0de6e03a601e1d450d2d324ce83e0a3a.instances-prod.magento-community.engineering Admin access: https://0de6e03a601e1d450d2d324ce83e0a3a.instances-prod.magento-community.engineering/admin_a8a2 Login: 126c363f Password: b494309131a7

[engcom-Delta]

Hi @chazzs ,

Verified the issue on 2.4-develop and we are not able to reproduce this issue.

Steps to reproduce:-

1.Create configurable product and configurations. 2.Add video to root/master product (not the simple product configurations) 3.Enable Javascript Bundling and clean/build static content, clean cache. 4.Load product page (make no configuration selection)' the video does not load or play, just displays the video image. 5.Disable javascript bundling and clean cache 6.Load product page (make no configuration selection); the Video Functions. 7.Enable Javascript bundling and clean cache 8.Load product page (make no configuration selection); the video is broken again.

Please refer the attached screenshots and let us know if we missed anything.

Create configurable product

Add video to root/master product

Enable Javascript Bundling

build static content and clean cache

Go to frontend

Load product

Disable Javascript Bundling

Load product page

Enable Javascript bundling and clean cache

Load product page

When we play the button , the video plays in both cases, it's not broken

[chazzs]

Did you make sure the server was in production deployment mode? the instance that was given to me was in development mode and when in development mode the bundling does not work. you can enable bundling but it will not bundle and serve the bundles to the front end.

i tried to access the front end you worked on to verify but it appears to be gone now. I tried to build a product with the instance provided to me when i asked for one, but it did not appear that i could access the backend (ssh) to actually enable production mode.

[engcom-Delta]

Hi @chazzs ,

I have set to production now and verified on 2.4-develop but we are not able to reproduce this issue.

Steps to reproduce:-

1.Create configurable product. 2.Add video to root/master product (not the simple product configurations) 3.Enable Javascript Bundling and clean/build static content, clean cache. 4.Load product page (make no configuration selection)' the video does not load or play, just displays the video image. 5.Disable javascript bundling and clean cache 6.Load product page (make no configuration selection); the Video Functions. 7.Enable Javascript bundling and clean cache 8.Load product page (make no configuration selection); the video is broken again.

Please refer the attached screenshots and let us know if we missed anything.

Enable Production Mode on magento

Added video to root/master product

Enable Javascript Bundling and clean/build static content, clean cache

Load product page

Video showing and playing

Disable javascript bundling and clean cache

Load product page, Video showing and playing

Enable Javascript bundling and clean cache

Video showing and playing, not broken

https://github.com/magento/magento2/assets/51681379/e8e6fb24-58df-416b-892b-a2e4e703488c

[chazzs]

It seems something got fixed between 2.4.4-p8 and now. I am using 2.4.4-p8 and it definitely does not work. Naturally I have overridden the layout of the product pages, but I have made no changes to the image carousel functionality. It looks like I am hosed until I can get things up to date.

[engcom-Delta]

Hi @chazzs ,

It is recommended that we should upgrade to the latest version of magento while working with it unless there is some conditions.By using latest version it lowers all the vulnerabilities and we get all the recent fixes.

As of now this issue is not in the latest versions of magento.

Thanks,

[engcom-Delta]

Hello @chazzs ,

As there is no activity on this issue for a long time, we believe the issue has been resolved, hence closing this issue. Feel free to raise a new issue or reopen this if you still face it.

Thank you.