Product search 'Something went wrong with processing the default view and we have restored the filter to its original state.'

[kgarrettWY]

Preconditions and environment

When searching for product code 'UHY0NAILD', I cannot exit the error loading screen and make new search or click into product page. Have realised this is glitching as our main page on the website (the product should not be public on switched on)

Steps to reproduce

1. Open catalog
2. Go to products
3. Search 'UHY0NAILD'
4. Search

Expected result

It should load this item and allow the product page to be clicked

Actual result

Error loading-' Something went wrong with processing the default view and we have restored the filter to its original state.'

Additional information

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [X] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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Hi @engcom-Bravo. Thank you for working on this issue. In order to make sure that issue has enough information and ready for development, please read and check the following instruction: :point_down:

• [ ] 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• [ ] 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• [ ] 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• [ ] 4. Verify that the issue is reproducible on 2.4-develop branch
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[engcom-Bravo]

@magento give me 2.4-develop instance

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Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

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Hi @engcom-Bravo, here is your Magento Instance: https://d6dc035a773bf51dba9d2816cf116421.instances-prod.magento-community.engineering Admin access: https://d6dc035a773bf51dba9d2816cf116421.instances-prod.magento-community.engineering/admin_53d8 Login: 2bbd922d Password: b9266e09e099

[engcom-Bravo]

Hi @kgarrettWY,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

We are able to load this item and allow the product page to be clicked.

Could you please refer this comment https://github.com/magento/magento2/issues/26515#issuecomment-802797711 it may resolves the issue and check the issue in Magento 2.4-develop instance.

Thanks.

[kgarrettWY]

Morning Venkata,

Thanks for your help.

I searched for the code UHY0NAILD and now the page is stuck on the below. When I click ‘ok’ it leaves the buffer/loading wheel and I cannot search any other products.

Please let me know if this can be fixed?

@.***

Many thanks,

Kitty Garrett Customer Service Coordinator

William Yeoward 270 Kings Road London SW3 5AW Tel +44 (0) 20 7349 7828 www.williamyeoward.comhttp://www.williamyeoward.com/

From: Venkata Kumar Kuntumalla Sent: Tuesday, February 27, 2024 6:40 AM To: magento/magento2 @.> Cc: Kitty Garrett @.>; Mention @.***> Subject: Re: [magento/magento2] Product search 'Something went wrong with processing the default view and we have restored the filter to its original state.' (Issue #38471)

Hi @kgarrettWYhttps://github.com/kgarrettWY,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Screenshot.from.2024-02-27.11-38-20.png (view on web)https://github.com/magento/magento2/assets/51680745/46dc1101-85aa-4701-b7a7-f607ef74957f

We are able to load this item and allow the product page to be clicked.

Could you please refer this comment #26515 (comment)https://github.com/magento/magento2/issues/26515#issuecomment-802797711 it may resolves the issue and check the issue in Magento 2.4-develop instance.

Thanks.

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/38471#issuecomment-1965883999, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BED7M4CBD4Y7WSQ5W37FWV3YVV5VXAVCNFSM6AAAAABDZZYYLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRVHA4DGOJZHE. You are receiving this because you were mentioned.Message ID: @.@.>>

[engcom-Bravo]

Hi @kgarrettWY,

Thanks for your update.

Kindly check the issue if there are any third party modules installed which might be causing the issue.

Thanks.

[kgarrettWY]

Hi Venkata,

How could I check for this please?

Kind regards,

Kitty Garrett Customer Service Coordinator

William Yeoward 270 Kings Road London SW3 5AW Tel +44 (0) 20 7349 7828 www.williamyeoward.comhttp://www.williamyeoward.com/

From: Venkata Kumar Kuntumalla Sent: Wednesday, February 28, 2024 10:12 AM To: magento/magento2 @.> Cc: Kitty Garrett @.>; Mention @.***> Subject: Re: [magento/magento2] Product search 'Something went wrong with processing the default view and we have restored the filter to its original state.' (Issue #38471)

Hi @kgarrettWYhttps://github.com/kgarrettWY,

Thanks for your update.

Kindly check the issue if there are any third party modules installed which might be causing the issue.

Thanks.

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/38471#issuecomment-1968649955, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BED7M4G4UQRWDQXMG4CBPCTYV37FXAVCNFSM6AAAAABDZZYYLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRYGY2DSOJVGU. You are receiving this because you were mentioned.Message ID: @.@.>>

[engcom-Bravo]

Hi @kgarrettWY,

Thanks for your update.

Please refer this comment https://github.com/magento/magento2/issues/26515#issuecomment-802797711 it may resolves your issue.

Thanks.

[kgarrettWY]

Thank you for your help😊

Kitty Garrett Customer Service Coordinator

William Yeoward 270 Kings Road London SW3 5AW Tel +44 (0) 20 7349 7828 www.williamyeoward.comhttp://www.williamyeoward.com/

From: Venkata Kumar Kuntumalla Sent: Friday, March 1, 2024 9:29 AM To: magento/magento2 @.> Cc: Kitty Garrett @.>; Mention @.***> Subject: Re: [magento/magento2] Product search 'Something went wrong with processing the default view and we have restored the filter to its original state.' (Issue #38471)

Hi @kgarrettWYhttps://github.com/kgarrettWY,

Thanks for your update.

Please refer this comment #26515 (comment)https://github.com/magento/magento2/issues/26515#issuecomment-802797711 it may resolves your issue.

Thanks.

— Reply to this email directly, view it on GitHubhttps://github.com/magento/magento2/issues/38471#issuecomment-1972828331, or unsubscribehttps://github.com/notifications/unsubscribe-auth/BED7M4B4TTUN6GQ42ZZVGKDYWBC4DAVCNFSM6AAAAABDZZYYLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZSHAZDQMZTGE. You are receiving this because you were mentioned.Message ID: @.@.>>

[engcom-Bravo]

Hi @kgarrettWY,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.