Animated gif not working

[arhmart]

Preconditions and environment

Magento 2.4.7-beta2 Fresh install

Steps to reproduce

1. Freshly install magento 2.4.7-beta2
2. Add new products
3. Upload animated GIF under the Images And Videos option
4. Save the product

Expected result

Animated gif can play animation.

Actual result

Animated gif cannot play animation. I saw the introduction in the release notes of magento 2.4.7-beta2:

Merchants can now add a GIF image to a product’s image gallery from the Admin. Previously, Magento Open Source displayed this error: imagecolorsforindex(): Argument #2 ($color) is out of range.

Did I understand it wrong? Thanks for any help.

Additional information

No response

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant[bot]]

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[arhmart]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @arhmart. Thank you for your request. I'm working on Magento instance for you.

[arhmart]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @arhmart. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @arhmart, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[magento-deployment-service[bot]]

Hi @arhmart, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[m2-assistant[bot]]

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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @engcom-Bravo, here is your Magento Instance: https://ee3da833fbd713fbf48e577b6c4a66e2.instances-prod.magento-community.engineering Admin access: https://ee3da833fbd713fbf48e577b6c4a66e2.instances-prod.magento-community.engineering/admin_3e66 Login: de219d5e Password: c05c1e3040e6

[engcom-Bravo]

Hi @arhmart,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the attached video.

Steps to reproduce

• Freshly install magento 2.4.7-beta2
• Add new products
• Upload animated GIF under the Images And Videos option
• Save the product

Screencast from 26-12-23 12:05:29 PM IST.webm

It is working fine in Admin.Animated gif cannot play animation in frontend.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.adobe.com/browse/AC-10747 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[arhmart]

@engcom-Bravo Is this issue easy to fix? Is it possible to release a patch, my product contains a lot of animated gif. There are many Magento installations that desperately need this feature as well.

[arhmart]

Any help will be great. @engcom-Bravo @engcom-Dash @engcom-November @engcom-Hotel @andrewbess @manavluhar

[manavluhar]

@magento give me 2.4-develop instance

[magento-deployment-service[bot]]

Hi @manavluhar. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service[bot]]

Hi @manavluhar, here is your Magento Instance: https://ee3da833fbd713fbf48e577b6c4a66e2.instances-prod.magento-community.engineering Admin access: https://ee3da833fbd713fbf48e577b6c4a66e2.instances-prod.magento-community.engineering/admin_f401 Login: 3a836f1f Password: 50a4def5db4e

[manavluhar]

@arhmart , As I see, Images are getting resized to general magento image ratio and showing from cache directories. So for GIF. This may require some customisation in Magento/Catalog and in Magento/MediaStorage. I am curious and may look into it in more detail. Thank you

[arhmart]

@manavluhar, Yes, as you can see, the gif doesn't work, but I don't know PHP. So I would like to ask if anyone who knows PHP can solve this issue. Please let me know if there is any progress. Thanks a lot.

[engcom-Bravo]

Hi @arhmart,

The Jira is still in Implementation state.we will provide updates here soon.

Thanks.

[arhmart]

@engcom-Bravo, Thanks, I can't wait for the update.

[Jeffrey-H]

Is there any news on this issue? This issue also occurs on Magento 2.4.6-p3 and 2.4.6-p4.

[engcom-Hotel]

Hello @Jeffrey-H,

As of now, the JIRA indicates the status as implementation.

Following discussions on its corresponding JIRA, it's been determined that this should be categorized as a feature request rather than a bug. Therefore, we're relocating this issue to the feature request bucket.

Additionally, if the community develops this functionality, we'll gladly accept their contribution and incorporate this feature into our releases.

Thanks