Order remains in status 'processing' after shipping, if items get partially refunded

[vseager]

Preconditions and environment

This is a repeat of issue #31063 which is closed despite the issue still being present in 2.4.3-p2.

• Magento 2.4.3-p2

Steps to reproduce

1. Create an order with multiple items ordered.
2. From the admin, create an invoice for the order.
3. From the admin, create a credit memo and refund an item only partially.
4. From the admin, create a shipping for the order and the remaining items.
5. Observe the order status.

Expected result

Status of the order should be 'Complete'. (As it is, when one item is fully refunded)

Actual result

Status of the order stays 'Processing'.

Additional information

1. Create an order for a Product in the quantity of 10
2. From Admin, create an Invoice for the order. (for all 10 items)
3. Create a Credit Memo for a quantity of 5 items
4. Ship the remaining 5 items

Release note

No response

Triage and priority

• [ ] Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• [ ] Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [X] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• [ ] Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [ ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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[engcom-Delta]

Hi @vseager , Thank you for raising an issue , We tried to reproduce the issue on Magento 2.4 Develop instance, it is not reproducible. Order status is 'complete' after shipping successfully.

followed below steps:

1. Create an order with multiple items ordered.

2. From the admin, create an invoice for the order.

3. From the admin, create a credit memo and refund an item only partially.

4. From the admin, create a shipping for the order and the remaining items. Before:

After:

Observe the order status. it is 'complete' status only

[vseager]

@engcom-Delta Thanks for your update, however, I don't believe you have followed the steps to reproduce correctly.

You are adding two different items to the cart and refunding the total quantity of one of those items. This issue happens only when you partially refund a single SKU where the quantity is greater than 1 for that SKU.

Instead of refunding all 5 of 25-MB05, you need to refund 2 of them (or any number less than 5), then try to ship the remaining items.

Please try again to reproduce this issue, but this time add only one product SKU to the cart, following these steps:

1. Go to SKU 24-MB05
2. Add more than one 24-MB05 to the cart (for example 5) - Your cart should show only ONE product but a QTY of 5
3. Invoice the whole order (5 x 25-MB05)
4. Create a credit memo for only 2 x 25-MB05
5. Create a shipment for the remaining 3 x 25-MB05

[github-jira-sync-bot]

:white_check_mark: Jira issue https://jira.corp.magento.com/browse/AC-3178 is successfully created for this GitHub issue.

[m2-assistant[bot]]

:white_check_mark: Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[engcom-Delta]

Hi @vseager ,

Thank you so much for sharing the detailed steps , We tried once again to reproduce it , Yes issue is reproducible with a product that has 5 quantity .

Hence marked issue as 'Issue Confirmed'.

1. Go to SKU 24-MB05
2. Add more than one 24-MB05 to the cart (for example 5) - Your cart should show only ONE product but a QTY of 5

4. Invoice the whole order (5 x 25-MB05)

6. Create a credit memo for only 2 x 25-MB05

8. Create a shipment for the remaining 3 x 25-MB05

Thanks

[nisha-vaghela]

@magento i am working on this.

[stupachenko]

@nisha-vaghela It was broken in https://github.com/magento/magento2/commit/cbc352e0d0235f1e8e200eee1f6587d08b1ec7ca

[hostep]

Closed without any comments? Possibly fixed by AC-3178::Order remains in status 'processing' after shipping, if items is get partially refunded

[engcom-Hotel]

Hello,

As I can see this issue got fixed in the scope of the internal Jira ticket AC-3178 by the internal team Related commits: https://github.com/magento/magento2/search?q=AC-3178&type=commits

Based on the Jira ticket, the target version is 2.4.6.

Thanks

[kwilliams-concentrix]

Can we get a patch for our version? 2.4.5p-2

[qlhu]

Just FYI the code fix doesn't work to partial refund/shipment to grouped product.