"Uncaught TypeError: Cannot read property 'clientWidth' of undefined" error message appears on New Media Gallery page

[chalov-anton]

Preconditions (*)

1. Install Magento with Adobe Stock Integration
2. Configured integration in Stores -> Configuration -> Advanced-> System -> Adobe Stock Integration fieldset

Steps to reproduce (*)

1. Log in Admin Panel and go to Stores - Configuration - Advanced - System- Media Gallery
2. Set Enable Old Media Gallery to No.
3. Save Config and clear Magento cache
4. Log out from Admin
5. Generate small profile for your instance php bin/magento setup:performance:generate-fixtures setup/performance-toolkit/profiles/ce/small.xml
6. Perform Media Gallery synchronization php bin/magento media-gallery-sync
7. Clear Magento cache php bin/magento cache:clean
8. Log in Admin Pannel
9. Go to Content - Media Gallery

Expected result (*)

Media Gallery is opened no error messages in dev console

Actual result (*)

❌ Uncaught TypeError: Cannot read property 'clientWidth' of undefined

Note

The bug is unstable, usually appeared on my system after Sign Out/Sign In Magento Admin

The error "comes from" 'masanory.js'

[m2-assistant[bot]]

Hi @chalov-anton. Thank you for your report. To help us process this issue please make sure that you provided the following information:

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• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

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[magento-engcom-team]

:white_check_mark: Confirmed by @sivaschenko Thank you for verifying the issue. Based on the provided information internal tickets MC-37871 were created

Issue Available: @sivaschenko, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[konarshankar07]

@magento I'm working on this

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Thank you for your contributions.

[ihor-sviziev]

I believe we still need to fix it

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[ihor-sviziev]

Please leave it open

[stale[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[ihor-sviziev]

Please keep it open.

[ihor-sviziev]

@sdzhepa could you re-triage this issue? JS errors usually causing some not obvious issues. It's better to fix them.

[Hanhan1989]

The problem still exists in Magento 2.4.3-p1. The problem appears when you enable Page builder, and go any page builder text area , insert media row , and click on select from media Gallery button. See attached image please

[benlau87]

still exists in Magento 2.4.4 for me. Any solution?

[arielashri]

i faced the same issue and this one occurs mainly in Google Chrome. On Firefox this is working as expected.

[blacksheep171]

How I can fix this issue on Chrome?

[pod6wasjerks]

Still exists in 2.4.6-p5

[m2-assistant[bot]]

Hi @engcom-Delta. Thank you for working on this issue. Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

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• 3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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[engcom-Delta]

Hi @chalov-anton ,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop and the issue is not reproducible. Kindly refer the screenshots.

Steps to Reproduce

1. Access Admin Panel.

2. Go to Stores - Configuration - Advanced - System- Media Gallery

3. Set Enable Old Media Gallery to No.

4. Save Config and Clear Cache

5. Logout from Admin

6. Generate small profile for your instance php bin/magento setup:performance:generate-fixtures setup/performance-toolkit/profiles/ce/small.xml

7. Perform Media Gallery synchronization php bin/magento media-gallery-sync

8. Clear Magento cache php bin/magento cache:clean

9. Log in Admin Pannel

10. Go to Content - Media Gallery

11. Manage Gallery

Kindly recheck the issue on latest Magento 2.4-develop instance and Please let us know if you are still facing any issue.

Thanks.