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Unable to Ship Products with "Manage Stock" Set to "No" in combination with "Manage Stock" Set to "Yes" in one order in MSI

Open simonmaass opened this issue 1 year ago • 1 comments

Issue Summary: When placing an order that includes both a product managed by warehouse quantity and a product with the "Manage Stock" setting set to "No", I am unable to ship the latter product. An error message is displayed: "Qty of [SKU] should be less or equal to 0".

Steps to Reproduce:

  1. Create a product in Magento with "Manage Stock" set to "No".
  2. Create another product with "Manage Stock" set to "Yes" and manage its quantity via warehouse.
  3. Place an order that includes one of each of these products.
  4. Attempt to create a shipment for the order.

Expected Result: The shipment should be created successfully, and both products should be marked as shipped.

Actual Result: The following error message is displayed: "Qty of [SKU] should be less or equal to 0". The product with "Manage Stock" set to "No" cannot be shipped.

Additional Information:

  • Magento version: 2.4.6-p5
  • MSI Module version: 1.2.6-p5
  • PHP version: 8.2

Possible Workaround: Currently, there is no known workaround for this issue.

Screenshots: image

simonmaass avatar May 27 '24 08:05 simonmaass

Hi @simonmaass. Thank you for your report. To speed up processing of this issue, make sure that you provided sufficient information. Add a comment to assign the issue: @magento I am working on this


Join Magento Community Engineering Slack and ask your questions in #github channel.

m2-assistant[bot] avatar May 27 '24 08:05 m2-assistant[bot]

Hello, any news related to this issue? We have the similar problem.

janschoeni-fm avatar Sep 17 '25 14:09 janschoeni-fm

Hi @simonmaass ,

Thanks for your reporting and collaboration. We have tried to reproduce the issue in Latest 2.4-develop instance and we are able to reproduce the issue. Kindly refer the screenshots.

Steps to reproduce :

  1. Create a product in Magento with "Manage Stock" set to "No".
  2. Create another product with "Manage Stock" set to "Yes" and manage its quantity via warehouse.
  3. Place an order that includes one of each of these products.
  4. Attempt to create a shipment for the order. The following error message is displayed: "Qty of [SKU] should be less or equal to 0". The product with "Manage Stock" set to "No" cannot be shipped.
Image Image

Hence confirming the issue. Thanks.

engcom-Delta avatar Nov 18 '25 17:11 engcom-Delta

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x

Once all required labels are present, please add Issue: Confirmed label again.

github-jira-sync-bot avatar Nov 18 '25 17:11 github-jira-sync-bot