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Unable to uninstall application

Open laiti opened this issue 3 years ago • 2 comments

Hi,

I installed the app on my Venu 2 and configured according instructions; added token and some barcodes. I got the message "No barcode." I went to settings, switched "debug" on and went back to the app. The app showed only the IQ logo with exclamation mark.

Then I tried to make an attempt to uninstall and reinstall the application but it seems that I am unable to uninstall it. The uninstall button just disappears and software stays both in Connect IQ list and watch.

I am using Garmin Venu 2 with the latest available updates and Google Pixel 6 running Android 12 with latest patches. I have the latest versions of Connect and Connect IQ softwares.

The app was updated successfully from 1.8.5 to 1.8.6 at some point but still uninstall does not work.

laiti avatar Apr 07 '22 07:04 laiti

I was able to uninstall, reinstall and reconfigure the application via Garmin Express and it works now!

However, as this is a clear bug in either in the Watch, Connect IQ or the application (or both), I'll leave the issue open for now in case someone is interested in investigating this further.

laiti avatar Apr 07 '22 08:04 laiti

I managed to broke this again; it seems that if I do any change to the settings of this software via Connect IQ, I get the exclamation mark error and I need to reinstall. Changes made in Garmin Express work OK.

laiti avatar Apr 07 '22 10:04 laiti

You're right, there was a major issue for some users when they change settings. I hope it is now fixed in the version 2.0.0. (please see #18 )

Regarding the uninstalling issue, you're unfortunately not the only one to whom this happens and I can't do anything for that. (Un)Installing apps is managed by Garmin software and , fortunately (for security reasons), I can't do anything to avoid uninstalling an app. It seems there is a workaround using Connect Express PC (https://forums.garmin.com/developer/connect-iq/f/discussion/7966/user-unable-to-uninstall-device-app)

macherel avatar Apr 30 '23 20:04 macherel