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Unable to replicate Nudge Suite pkg from primary JSS (LAN) to secondary FDP (DMZ)

Open dstranathan opened this issue 2 years ago • 2 comments

Overview:

I'm unable to replicate the Nudge Suite package (Nudge_Suite-1.1.8.81422.pkg) from my primary JSS (LAN) to my secondary FDP (DMZ). I’m on-prem running Jamf Pro 10.40.

Details:

I can upload the Nudge Suite package from my admin Mac to my primary JSS (LAN) fine, but when I attempt to replicate it to my File Distribution Point the process times out or crashes.

I was able to reproduce this behavior from 3 different IT Macs (on 12.5.0 or 12.5.1) - all 3 had the same behavior. I tried it while on my LAN (Ethernet), over a Pulse Secure SSL VPN, and over a Meraki Z3 point-to-point WAN connection. Results were the same.

I tested other packages (such as O365, various utilities and apps), and they all upload and replicate fine. But Nudge Suite can't be replicated.

I downloaded Nudge Suite package again to make sure I didn’t get a corrupted pkg etc, but alas the downloaded package is fine.

I tore open the Nudge Suite package with Suspicious Package and I don’t see anything unusual about it (i.e. no nested meta-packages, etc)

Workaround:

My workaround is to simple: upload/replicate the Nudge app pkg, the Nudge LaunchAgent pkg and the Nudge Logger pkg as 3 discreet packages (and add all 3 pkgs to my Nudge install policy) rather than using a single monolithic pkg.

Expected behavior:

I should be able to upload the Nudge Suite package to my primary JJS and then replicate it to my secondary JSS without any hangs or crashes

dstranathan avatar Sep 06 '22 19:09 dstranathan

I have no idea how to replicate this or where to begin looking. Can you see if other JAMF admins have this issue in the JAMF nudge slack channel?

erikng avatar Sep 06 '22 19:09 erikng

I just wanted to bring this to your attention in case others have experienced this. I haven't found anyone else to verify my experience (i.e. an on-prem Jamf org with multiple JSS DPs)

dstranathan avatar Sep 07 '22 15:09 dstranathan