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Published 20 hours ago • verified publisher icon lwouis

Webex in-call window doesn't appear in window list

Open citruz opened this issue 2 years ago • 10 comments

Setup

  • macOS Monterey 12.5 on M1
  • AltTab 6.46.1
  • Webex 42.7.0.22904

Steps to reproduce

  1. Download Webex from https://www.webex.com/downloads.html
  2. Join a test call from https://www.webex.com/test-meeting.html
  3. Switch away from the in-call window
  4. Try to switch back using AltTab ➔ Windows is not visible
  • The Webex signin window is visible, the in-call window not
  • Switching via cmd-tab works

Screenrecording

https://www.dropbox.com/s/yehtam1rrvl8e6g/Screen%20Recording%202022-07-21%20at%2022.47.40.mov?dl=0

Screenshot 2022-07-21 at 22 54 01

citruz avatar Jul 21 '22 20:07 citruz

Thank you for reporting this. I will re-test release with fix on my work Mac.

keaukraine avatar Jul 22 '22 09:07 keaukraine

release with fix

@keaukraine are you working for WebEx? Or do you mean you have a patch for AltTab to fix this issue?

lwouis avatar Jul 22 '22 10:07 lwouis

I just tested the steps in this ticket, and it works fine on my machine. All windows are shown.

I think it may be an issue with more recent versions of Webex? I noticed that my icon was not the same as in the video, and indeed when downloading a fresh version, it looks like the video now:

image

Update: After installing the new version, it still works great:

image

I removed the webcam, but it worked with it. The secondary app Cisco Webex Meetings shows its windows like Webex, and everything works fine. I'm confused what's different on the OP video.

Me OP
image image
macOS Monterey 12.5 on M1 / AltTab 6.46.1 / Webex 42.7.0.22904 macOS Catalina 10.15 on Intel / AltTab 6.46.1 / Webex Version 42.7.0.22904

@citruz any idea why your Webex window has differences with mine? Maybe it's the Monterey version? Maybe it's the M1 version? Maybe something else I'm not seeing?

lwouis avatar Jul 23 '22 17:07 lwouis

release with fix

@keaukraine are you working for WebEx? Or do you mean you have a patch for AltTab to fix this issue?

No, I meant I wanted to test a new release of Alttab with this issue fixed.

keaukraine avatar Jul 26 '22 08:07 keaukraine

@citruz any idea why your Webex window has differences with mine? Maybe it's the Monterey version? Maybe it's the M1 version? Maybe something else I'm not seeing?

You are using Catalina? Yes I guess that could be the problem, at least I would say it is more likely than M1 vs. Intel. Yesterday, I noticed that the same issue also happens with FaceTime.

citruz avatar Jul 26 '22 09:07 citruz

@keaukraine could you please share the code change you made that may fix the issue?

lwouis avatar Jul 26 '22 09:07 lwouis

To be clear: I neither work for Webex nor contribute to Alttab. I only use both apps.

keaukraine avatar Jul 27 '22 08:07 keaukraine

@keaukraine you said you have a fix. What kind of fix is this? I thought you had made a change in AltTab in a local fork. If not, how did you implement the fix?

lwouis avatar Jul 27 '22 08:07 lwouis

I said that I will be able to test next release with this bug fixed. Sorry for possible confusion.

keaukraine avatar Aug 02 '22 16:08 keaukraine

I've been having a similar problem with Webex in-call windows for quite some time (long enough that I don't recall when it started). For me, the in-call window appears in the list of windows but when I select it, the window is neither brought to the foreground nor focussed. This is with MacOS Monterey 12.5 on an Intel Mac.

wischnow avatar Aug 09 '22 08:08 wischnow

Closing this. I think when people have issues, it's because of #1324. As I've shown above, I can't reproduce despite great efforts.

lwouis avatar Nov 02 '22 22:11 lwouis