lutris
Ubisoft Connect Opens To A Black Screen / Crashes
When opening Ubisoft Connect, you get a long black screen after the sign in process (as below).
Replicated with the native Arch package and with Lutris Flatpak.
This does eventually load after several minutes but is unusable.
More than likely this is related to the Ubisoft Connect "New" style that has been rolled out.
The system is all updated as per this message.
What proton or wine are you using to open this app? I haven't used Ubisoft Connect in ages, but last I checked, it opened fine using the latest protonge
Same issue here, but I have a few more details that might help. On my intel graphics laptop (running wayland), ubisoft connect works flawlessly. On my Nvidia based gaming PC I too get the black screen. If I let the black screen sit for like 5 or ten minutes, whatever was causing the deadlock stops and I can use the client.
Found a better work-around. Ubisoft connect works perfectly when running under wayland.
I'm having a similar issue; my linux just gets shut down when I'm trying to run Ubisoft connect
No one on the lutris development team is running X11. If you have problems specific to X11 they will remain unaddressed.
Yeah but the problem is that wayland for games is... kind of not working. Especially when running on Nvidia, which most people are, performance just doesn't exist. I personally would be very interested on how you managed to run games performantly on wayland.
Hmm, strange, so I recently installed Ubuntu 23.10 and it is working.
So now I wonder if it was an Arch or Plasma 6 thing, so I guess this can be closed.
With most distros still using X11 (steam deck included) and the massive problems with wayland on nvidia cards (screen tearing and graphical glitches), only supporting wayland is a very poor position to take.
Even if I were still running X11, I dont have the skills needed to solve the black screen on Ubisoft connect issue. I wouldn't even know where to begin.
I've used Wayland with Nvidia on a modern distro and noticed no issue (except for gamescope)
Also running KDE on X11 with a nvidia card and it works again when using the wine-ge-lol-8-27-x86_64 wine version.
Do not use ge-lol unless you are playing League of Legends. If something works with ge-lol but not ge, then something has gone very wrong
Yeah, but it works. One thing I noticed is that Ubisoft Connect downgraded itself after switching to ge-lol. So maybe that might be the reason for why it works now.
I've faced with this issue recently. My machine basically a bumblebee setup, 2 graphics card on a laptop.
| X | Y |
|---|---|
| Distro | Arch |
| WM | KDE |
| X11 or Wayland | Wayland |
| iGPU | AMD Ryzen 7 5800HS w/ Radeon Graphics |
| dGPU | Nvidia RTX 3050 Mobile |
First, I launched Ubisoft Connect with dGPU... Faced with a giant blank screen. Exactly like the OP's screenshot. Then I thought, what about the iGPU. Switched to iGPU, then tried again. Voilla... It worked.
At a later time, I could debug, analyze it but for now... I will just use this workaround. Seems like it's related to Nvidia. Gonna look into it, later.
I also have this same problem with Ubinsoft Connect when using Wine-GE-Proton8-26 with NVIDIA graphics card. Ubinsoft Connect works correctly with AMD Ryzen graphics.
Can confirm this on Nvidia 4070 Super Proton Experimental Bleeding edge and Wine-GE-proton8-26 OS: Arch Linux x86_64 Kernel: Linux 6.9.1-arch1-2 DE: Gnome 46.1 WM: Mutter (X11) CPU: AMD Ryzen 7 5800X (16) @ 3.80 GHz GPU: NVIDIA GeForce RTX 4070 SUPER [Discrete]
So I switched to Wayland recently and it indeed works again on nvidia. With explicit sync changes being included in the current nvidia beta driver and KDE 6.1 beta, there is no reason to use/support X11 anymore. Even gaming works flawlessly now.
This seems to help with the issue of Ubisoft Connect opening with a black window:
export WINEDLLOVERRIDES="libglesv2.dll=d"
Nice! Can anyone else confirms overriding this DLL solves the black screen issue on Nvidia / X11?
Nice! Can anyone else confirms overriding this DLL solves the black screen issue on Nvidia / X11?
Yes. I could confirm it.
Cool. Now we can consider pushing that as the default, if it doesn't affect AMD and Intel users.
I can confirm this does not affect AMD GPUs. I also have a Ryzen 3 2200g (Radeon Vega 8) and I can use Ubisoft Connect normally with this Wine environment variable.
This seems to help with the issue of Ubisoft Connect opening with a black window:
export WINEDLLOVERRIDES="libglesv2.dll=d"
This just worked for me on Nvidia / X11.
Found a better work-around. Ubisoft connect works perfectly when running under wayland.
This was the answer for me, thanks
This seems to help with the issue of Ubisoft Connect opening with a black window:
export WINEDLLOVERRIDES="libglesv2.dll=d"
I can confirm that this helps, even when using Proton and Wine from commandline.
Even if I were still running X11, I dont have the skills needed to solve the black screen on Ubisoft connect issue. I wouldn't even know where to begin.
I've used Wayland with Nvidia on a modern distro and noticed no issue (except for gamescope)
Wayland has problems with framepacing, especially during frontbuffer captures, on NVIDIA, AMD and Intel, it's just a Wayland thing. While these issues are not evident for some people (for example casual players and such), they're still there, and they make X11 a more viable option for us (at the moment).